Tokyo EA: Known Errors - Known Error

Tokyo EA: Known Errors Tokyo EA: Known Errors

This article presents notable known errors in Tokyo EA, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Tokyo Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB1123648 PRB1589945 Reporting Scheduled reports containing Chart Visualizations may produce the error "Export failed using AVP servers" with an empty PDF KB0966872 PRB1510514 Access Controls & Authentication Users are not receiving snc_internal role on first login via SSO Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB1001828 PRB1548506 Performance (Oracle only) File attached to a table using attachment.copy() API gets corrupted in a domain separated instance KB1124032 PRB1569943 Lists Adding a dot-walked field from Application table breaks list view KB1124239 PRB1591693 Asset Management Adobe and Office 365 Interceptors are not available when creating new Integration Profile on upgraded instance from San Diego to Tokyo KB1123825 PRB1498304 Virtual Agent AI Search Fallback topic does not handle fallback as expected in Virtual Agent KB1001850 PRB1548840 Discovery Apache Server process classifier gets triggered for Oracle HTTP Server (OHS) KB1123877 PRB1584171 Encryption Changing the system language to non-default English prevents key rotation for Cloud Encryption KB1124476 PRB1577827 Service Mapping CI Discovery source is set to 'ServiceWatch' overwriting the true value during manual / dynamic / tag-based service population KB1123892 PRB1581565 Automation & Configuration Condition Builder appears to lose changes in condition with pill value in it KB1124087 PRB1589995 Asset Management Consumables are not getting reserved in agent stockroom instead creating just a record with '0' quantity upon agent accepting the WOT KB1123912 PRB1585265 Asset Management Consume UI Action is appearing twice on Consumable form on Asset Workspace KB1124064 PRB1589690 User Interface Customization Copied UIB page does not work and event mappings in viewport sub-page are lost KB1123567 PRB1538667 Asset Management CQE WCAG issue: SW License Usage page is unusable at 200% zoom KB1124037 PRB1580295 Cloud Management Disable Debug Menu options report 'Not Authorized' for users with admin role acquired from group KB1124172 PRB1590324 Integrations Document tables can not be found in sn_occ_log_viewer_parent in UIB KB1124316 PRB1575876 Language and Translations Embedded list control label is not translated and not prefixed as 'MSG' KB1001569 PRB1504919 Cloud Management Executing Data Archiving rule is causing fields to be duplicated on the form of the archived table (or extended tables) KB1123933 PRB1591070 Cloud Management Export to PDF are missing colors after upgrade KB1124178 PRB1478025 Reporting Graph legend text and 'more' icon are wrong in size (small/mismatching) and not usable KB1124154 PRB1571216 Asset Management Hardware Asset Management - Bulk Transfter Update - Calendar button lacks button role KB1124126 PRB1571229 Service Catalog Hardware Asset Refresh - Multi Model - Add Row frame name is insufficient as static text KB1124156 PRB1571217 Asset Management Hardware Asset Management Bulk Transfer: Bulk Update - Fields lack names KB1124157 PRB1571242 Asset Management Hardware Asset Management Overview Tabs - Important action counts lacks context KB1124314 PRB1571235 Performance Analytics Hardware Asset Management Category Selector - List tables lack descriptive labeling KB1124155 PRB1571233 Asset Management Hardware Asset Management Overview - Cards within sections are contained within two group sets KB1124271 PRB1589853 User Interface Customization Hide component dynamic binding does not work correctly with client state parameters on an unsaved page KB1001323 PRB1547387 User Interface Customization In Agent workspace if a record is opened from the bottom of the list switching back to the list tab scrolls to top of the list KB1080189 PRB1556363 Configuration Management Database (CMDB) Invalid and misleading error message: "MID Server encryption keys do not match and are no longer valid. To restore proper functionality, invalidate and re-validate the MID Server" for mTLS enabled MID Servers KB1123155 PRB1566865 Cloud Management Japanese translation of field changes in Activity Stream is incorrect KB1005139 PRB1539267 Reporting Korean letters are getting garbled when the PDF file is generated from a report KB1121772 PRB1580102 Cloud Management Log viewer does not show data although it exists in elastic - Document tables do not support sorting by sys_id KB1002886 PRB1531191 Encryption Long passwords stored in Password2 fields are not encrypted in KMF format KB1124272 PRB1583766 Flow Designer Lookup records do not produce expected results when the condition contains a query term like STARTSWITH SNOWMON containing 'ON' KB1123569 PRB1499148 User Interface Customization Missing Submit button in Application Navigator / Global Search forms KB1124527 PRB1557039 User Interface Customization New item creation modal window still shows content after closing below the grid in backlog page KB1124054 PRB1589957 Virtual Agent NLU Workbench Model Train fails with error message ERR032: Solution version 1 not found for this solution KB1123575 PRB1514427 Forms and Fields No input focus identification visible in Windows High Contrast mode KB1124263 PRB1589646 User Interface Customization Now Experience UI properties are not resolved for viewport sub-pages KB1124167 PRB1591078 Search Recently Viewed suggestions are not updating / populating for Zing search KB1124177 PRB1487810 Reporting Reports - Accessibility - NVDA browse mode does not read inside section on Report creation page but only reads 'application' KB1123945 PRB1583698 Cloud Management SAML SSO Logins Fail with Error: SAML: Error performing SAML setup: TypeError: [JavaPackage sun.misc.BASE64Decoder] is not a function KB1124560 PRB1590110 Field Service Management Schedule Optimization - Must have mandatory parts constraint is not working as isMandatory flag for Task is always set to false KB1124304 PRB1590298 User Interface Customization Scripted Component Visibility checks involving data broker outputs fail causing UI Builder component not to load KB1123826 PRB1501129 Asset Management SW License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB1121757 PRB1581639 Field Service Management 'Create Work Order' Flow Action does not set any Other Fields if a Template is being used KB1124261 PRB1589873 Asset Management Total Number of Products and Snapshot of Last Meaningful Activity widgets on SaaS Overview dashboard shows incorrect value KB1124101 PRB1589862 User Interface Customization UIB List - Simple component displays empty non-editable column field after save and refresh KB1123827 PRB1542125 Upgrades Value of system property 'glide.session.max.concurrent.transactions' should default to 2 instead of 1 due to skipped upgrade error KB1117342 PRB1558871 Service Catalog Variable values are being stored incorrectly in the History of the sc_task record