System is creating a new Draft version of article, when Valid To date is reached - Support and Troubleshooting

System is creating a new Draft version of article, when Valid To date is reached Issue The system generates a fresh draft of articles when the KB article's Valid To date is reached. The author is unable to update the Article's Valid To date since the fresh Draft is locked and shows, Author is "System".

Cause A custom scheduled job is writing a draft of an article

Resolution Deactivate any custom scheduled jobs to prevent creating Draft articles.

Related Links Knowledge article validity

Knowledge articles that are past their Valid To date are not appearing in search results