<h2> Hardware Asset Management </h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Hardware Asset Management" /><meta name="abstract" content="The ServiceNow Hardware Asset Management (HAM) application is a licensable application that on activation provides advanced workflow, automation, and mobile capabilities to maintain your assets." /><meta name="description" content="The ServiceNow Hardware Asset Management (HAM) application is a licensable application that on activation provides advanced workflow, automation, and mobile capabilities to maintain your assets." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2022-08-04" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="ham-landing-page" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Hardware Asset Management</title></head><body id="ham-landing-page"> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph"> <span class="ph">Hardware Asset Management</span> </span></h1> <div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow®</span> <span class="ph">Hardware Asset Management</span> (HAM) application is a licensable application that on activation provides advanced workflow, automation, and mobile capabilities to maintain your assets.</p> <div class="section" id="ham-landing-page__section_z3q_gfr_qlb"> <p class="p">Watch this short video for an introduction to the <span class="ph">Hardware Asset Management</span> application.</p> <p class="p"><span>Hardware Asset Management overview</span> </p> </div> <table cellpadding="4" cellspacing="0" summary="" id="ham-landing-page__simpletable_g33_wwg_vt" border="0" class="simpletable simpletableBody"><col style="width:50%" /><col style="width:50%" /><thead></thead><tbody><tr class="strow"><td style="vertical-align:top;" class="stentry"> <p class="p nowrap"><span class="ph uicontrol">Explore</span></p> <div class="p"> <ul class="ul" id="ham-landing-page__ul_p2z_dsz_xnb"><li class="li"><a class="xref" href="../../../use/dashboards/application-content-packs/hardware-asset-content-pack.html#hardware-asset-management-dashboard" title="View the key metrics on your hardware and consumable models and assets for the entire asset life cycle in the Hardware Asset dashboard.">Hardware Asset dashboard</a></li><li class="li"><a class="xref" href="../concept/asset-lifecycle-automation.html" title="Automate the update of your asset records throughout its life cycle and remove the effort of manually maintaining asset accuracy.">Asset automation</a></li><li class="li"><a class="xref" href="../task/hardware-asset-refresh.html" title="Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.">Hardware Asset Refresh</a></li></ul> </div> </td><td style="vertical-align:top;" class="stentry"> <p class="p nowrap"><span class="ph uicontrol">Set up</span></p> <div class="p"> <ul class="ul" id="ham-landing-page__ul_kmj_mrn_lw"><li class="li"><a class="xref" href="../concept/hardware-normalization.html" title="Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.">Hardware model normalization</a></li><li class="li"><a class="xref" href="../task/import-export-ham.html" title="Import and export content data to the ServiceNow Hardware Asset Management content service to improve the normalization process. On-premise users can use the Manage Hardware Library module to import or export data via a zip file.">Import and export content data</a></li></ul> </div> </td></tr><tr class="strow"><td style="vertical-align:top;" class="stentry"> <p class="p nowrap"><span class="ph uicontrol">Use</span></p> <div class="p"> <ul class="ul" id="ham-landing-page__ul_qkh_cpj_dx"><li class="li"><a class="xref" href="../task/create-disposal-order-asset-mgmt.html" title="Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset that has reached its end of life cycle or an asset that is no longer functional.">Disposal orders for Asset Management</a></li><li class="li"><a class="xref" href="../task/hardware-request-flow.html" title="Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.">Hardware asset request flow</a></li><li class="li"><a class="xref" href="../task/create-inventory-stock-order.html" title="Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.">Inventory stock order request</a></li><li class="li"><a class="xref" href="../concept/asset-bundles-concept.html" title="Asset bundles help you bundle a group of assets, already in your inventory, as a single entity.">Asset bundles</a></li><li class="li"><a class="xref" href="../task/manage-your-leased-hw-asts-expiring-contract.html" title="Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.">Leased Contract Expiration</a></li></ul> </div> </td><td style="vertical-align:top;" class="stentry"> <p class="p nowrap"><span class="ph uicontrol">Troubleshoot and get help</span></p> <div class="p"> <ul class="ul" id="ham-landing-page__ul_zyk_3j4_qx"><li class="li"><a class="xref" href="https://community.servicenow.com/community/software-asset-management" target="_blank" rel="noopener noreferrer">Ask or answer questions in the Hardware Asset Management community on the Now Community</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477" target="_blank" rel="noopener noreferrer">Search the Known Error Portal for known error articles</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/now?draw=case" target="_blank" rel="noopener noreferrer">Contact <span class="ph">Customer Service and Support</span></a></li></ul> </div> </td></tr></tbody></table> <div class="section" id="ham-landing-page__id_uhq_55h_vzb"> <p class="p"><span class="ph">Visit the <a class="xref" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank" rel="noopener noreferrer"><span class="ph">ServiceNow Store</span></a> website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the <a class="xref" href="https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html" target="_blank" rel="noopener noreferrer"><span class="ph">ServiceNow Store</span> version history release notes</a>.</span></p> </div> <div class="section" id="ham-landing-page__section_hdg_lyr_kwb"><h2 class="title sectiontitle">Learn</h2> <p class="p"><a class="xref" href="https://www.servicenow.com/products/it-asset-management/what-is-hardware-asset-management.html" target="_blank" rel="noopener noreferrer">What is Hardware Asset Management?</a></p> </div> </div> </body></html></div>