<h2>ServiceNow Performance dashboards</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="ServiceNow Performance dashboards" /><meta name="abstract" content="View a wide range of platform performance metrics for your instance and for the machine on which your instance is running. The ServiceNow Performance dashboards provide central access to different graph sets for monitoring the performance of your instance." /><meta name="description" content="View a wide range of platform performance metrics for your instance and for the machine on which your instance is running. 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The Now Platform provides the infrastructure to help your organization develop, run, and manage applications.">Now Platform administration</a> > </div> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">ServiceNow</span> Performance dashboards</h1> <div class="body conbody"><p class="shortdesc">View a wide range of platform performance metrics for your instance and for the machine on which your instance is running. The <span class="ph">ServiceNow</span> Performance dashboards provide central access to different graph sets for monitoring the performance of your instance.</p> <p class="p">Navigate to <span class="ph menucascade"><span class="ph uicontrol">Performance Analytics</span> > <span class="ph uicontrol">Dashboards</span></span>. From the Dashboards list, select <span class="ph uicontrol">ServiceNow Performance</span>.</p> <div class="p"><div class="fig fignone" id="sn-performance-dashboard__fig_s2d_zvx_drb"><span class="figcap"><span class="fig--title-label">Figure 1. </span><span class="ph">ServiceNow</span> Performance dashboards</span> <img class="image" id="sn-performance-dashboard__image_t2d_zvx_drb" src="../image/sn-performance-dashboard.png" alt="Performance dashboards." /> </div> </div> <div class="p">The <span class="ph">ServiceNow</span> Performance dashboards feature time series graphs for analyzing system behavior and patterns over selected time periods. The dashboard interface provides:<ul class="ul" id="sn-performance-dashboard__ul_ucy_32x_rz"><li class="li">Aggregate summaries of time series graph data</li><li class="li">Graph overlay capability to compare two different data sources within a single graph</li><li class="li">Diagnostic event overlay on each graph to highlight performance anomalies</li><li class="li">Zoom controls to expand each graph and view time series details</li></ul> </div> <div class="p">The graph sets provide performance data for the following functional areas:<ul class="ul" id="sn-performance-dashboard__ul_hmx_fpp_wlb"><li class="li">Asynchronous Message Bus (AMB)</li><li class="li">Database</li><li class="li">Instance View</li><li class="li">MySQL Global Status</li><li class="li"><span class="ph">ServiceNow</span> Servlet</li><li class="li">Slow Pattern</li></ul> </div> <div class="p">Filter the data in each graph using different measurements, such as:<ul class="ul" id="sn-performance-dashboard__ul_b2f_zqp_wlb"><li class="li">Maximum and minimum values</li><li class="li">Means</li><li class="li">Medians</li></ul> </div> <p class="p"><span class="ph">Customer Service and Support</span> uses some of these graphs to troubleshoot performance issues or help you tune your system for maximum efficiency.</p> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="sn-performance-dashboard__table_pxx_vv1_yz" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span><span class="ph">ServiceNow</span> Performance dashboards controls</span></caption><colgroup><col style="width:19.493177387914233%" /><col style="width:80.50682261208577%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d59101e155">Control</th><th class="entry cellrowborder" style="vertical-align:top;" id="d59101e158">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e155 ">Graph set</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e158 ">Graph controls:<ul class="ul" id="sn-performance-dashboard__ul_lm1_bw1_yz"><li class="li">Graph collections for viewing performance in functional areas:<ul class="ul" id="sn-performance-dashboard__ul_jjw_mpp_wlb"><li class="li">AMB</li><li class="li">Database</li><li class="li">Instance View</li><li class="li">MySQL Global Status</li><li class="li"><span class="ph">ServiceNow</span> Servlet</li><li class="li">Slow Pattern</li></ul> </li><li class="li"><span class="ph uicontrol">Monitorable items</span>: Name of the instance under evaluation.</li><li class="li"><span class="ph uicontrol">Timespan</span>: Period over which the data is captured: 1 hour, 2 hours, 1 day, 7 days, or 30 days</li><li class="li"><span class="ph uicontrol">Compare with graph</span>: Graph overlay feature that enables you to select a graph from a different data source and compare it to the current graph set.</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e155 ">Index suggestions icon</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e158 ">Index suggestions icon (<img class="image icon" id="sn-performance-dashboard__image_yz" src="../image/SuggestedIndexesIcon.png" alt="Index suggestions icon." />). Opens the Suggested Indexes window, which provides links to index suggestions for slow queries. For details, see <a class="xref" href="../task/review-index-suggestions.html" title="You can review index suggestions and indexes created by the Index Suggestion Engine (ISE). The ISE provides three main views of index suggestions as they move through their life cycle: index suggestions in review, index in progress, and index done.">Review index suggestions for slow queries</a>.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e155 ">Display controls</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e158 "><ul class="ul" id="sn-performance-dashboard__ul_gv4_4x1_yz"><li class="li">Information tooltip: Provides details about the area on the graph that you point to.</li><li class="li">Refresh icon (<img class="image icon" id="sn-performance-dashboard__image_jq4_hgm_jrb" src="../image/perf-dash-refresh-icon.png" alt="Refresh icon." />): Refreshes the data in the graphs. Appears when you point to the upper-right corner of the page.</li><li class="li">Help icon (<img class="image icon" id="sn-performance-dashboard__image_qbc_sx1_yz" src="../image/DocumentationIcon.png" alt="Help icon." />): Opens the documentation page for the graph set. Appears when you point to the right corner of a graph.</li><li class="li">Fullscreen icon (<img class="image icon" id="sn-performance-dashboard__image_mcs_tx1_yz" src="../image/ExpandedViewIcon.png" alt="Fullscreen icon." />): Opens an enlarged view of the graph, which includes a legend that identifies the graph data. Appears when you point to the right corner of a graph. To zoom in on an area and view details over a smaller time, click and drag across a portion of the graph.</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e155 ">Show datatable</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e158 ">Show datatable icon (<img class="image icon" id="sn-performance-dashboard__image_hgk_1xx_drb" src="../image/show-datatable-icon-2021-10-05.png" alt="Show datatable icon." />): Displays a table of data for each thread in the graph.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e155 ">Diagnostic Events</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d59101e158 ">Lists system events that occurred during the selected timespan. Provides controls for displaying diagnostic events on graphs.</td></tr></tbody></table> </div> </div> <p class="p">To look for trends or patterns between different data sets, use the graph overlay feature. For example, you can overlay the Database Response graph over the <span class="ph">ServiceNow</span> System Overview graph to determine possible correlations.</p> <div class="p">To enable or disable the event overlay on the graph set, click <span class="ph uicontrol">Show on graphs</span>. The event overlay is enabled when the switch is green. The following severity flags identify diagnostic events on the graphs:<ul class="ul" id="sn-performance-dashboard__ul_acn_xgl_yz"><li class="li">I: Information</li><li class="li">W: Warning</li><li class="li">E: Error</li></ul> To limit the events that appear on the graphs, click the filter icon (<img class="image icon" id="sn-performance-dashboard__image_vry_zjr_xlb" src="../image/Filter.png" alt="Filter icon." />).</div> <div class="p"><ul class="ul" id="sn-performance-dashboard__ul_hdv_pkl_yz"><li class="li">To see event information, point to an event in the graph.</li><li class="li">To access details on a particular event, click the event listed in the Diagnostic Events widget.</li></ul> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/core-configuration/concept/p_PlatformPerformance.html" title="Ensure system optimization through performance monitoring and diagnostics.">Platform performance</a></div> </div> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_TransactionLogResponseTimes.html" title="The instance automatically logs the vital statistics of every transaction it processes, and that information is available to you as an administrator.">Transaction log response times</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_NetworkResponseTimes.html" title="Troubleshooting a poor network response time can be difficult, but there are certain quick tests you can perform.">Network response times</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_Compression.html" title="Depending on the browser you use, browser settings can affect the performance of your instance.">Browser settings and performance</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_StatsToolsDiagnosticsPlugin.html" title="To aid in performance evaluation, the Stats Tools records statistics for system activities that affect performance such as the execution of queries, scripts, and transactions.">System Diagnostics Stats Tools</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/index-suggestions.html" title="The Index Suggestion Engine (ISE) can generate an index suggestion for a selected slow query. When you request an index suggestion for a slow query, the ISE analyzes the query and recommends an index that can improve the query execution time.">Index suggestions for slow queries</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/transaction-call-chains.html" title="Identify and debug the root causes for a problematic transaction by recording, and then reviewing, its call chain. A call chain consists of the ordered series of scripts executed during the life cycle of a transaction.">Transaction call chains</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/transaction-cancellation.html" title="A user can cancel a transaction that takes longer than expected to load.">Transaction cancellation</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_ImportSetsPerformImprovements.html" title="The algorithm transforms import sets from their staging table into their final destination.">Import set performance</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_MonitorPerformanceOnThreads.html" title="The instance tracks the performance of individual threads, which administrators can view in the transaction log or System Overview graph in the Performance homepage.">Thread performance monitoring</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_PerformanceMetrics.html" title="You can view a wide range of platform performance metrics for your instance and for the machine on which your instance is running. The ServiceNow Performance dashboard provides central access to different graph sets for monitoring the performance of your instance.">Platform performance metrics</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/application-insights.html" title="The ServiceNow Application Insights application available in the ServiceNow Store, provides a centralized location where you can visualize and monitor system health.">Application Insights</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_TableRotation.html" title="Table rotation preserves instance performance and averts risk associated with querying growing data sets. This feature uses the sys_created_on field to separate data sets into multiple tables based on date.">Table rotation</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_TaskTableFlattening.html" title="Table flattening stores a hierarchy of related tables as one table in a relational database.">Table flattening</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_TransactionQuotas.html" title="Transaction quotas allow you to define a quota policy for different types of transactions. A transaction quota cancels any transaction in violation of the policy and notifies the user of the cancellation.">Transaction quotas</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/c_ApplicationQuotas.html" title="You can set a limit on the number of events or jobs that can run in an application's scope within a specified time.">Application quotas</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/concept/operational-toggles.html" title="You can control how much bandwidth an application uses on your system by mapping system run levels to operational toggles. An excessive bandwidth could impact your system performance and your users' experience.">Operational toggles</a></li></ul></div> <div class="linklist relinfo reltasks"><strong>Related tasks</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../../../administer/platform-performance/task/t_UseASlowQueryLog.html" title="Administrators can use slow query logs to gain insight into how queries are affecting platform performance. The Slow Queries log aggregates data for similar queries. Use slow query data to evaluate the need for new indexes, changes to existing indexes, or changes to frequent queries.">Use a slow query log</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/task/t_CreateAConnectionTestModule.html" title="A connection test can indicate the connection speed between your computer and your instance. A connection speed test (/connection_test.do) is available as a UI page.">Add a module to test connection speed</a></li><li class="linklist"><a class="link" href="../../../administer/platform-performance/task/t_TableExtensionExample.html" title="This example shows you how to set the Table Extension parameter to a table rotation group.">Use table extension</a></li></ul></div> </div></body></html></div>