<h2>Integration with third-party applications and data sources</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Integration with third-party applications and data sources" /><meta name="abstract" content="ServiceNow integrates with many third party applications and data sources." /><meta name="description" content="ServiceNow integrates with many third party applications and data sources." /><meta name="DC.subject" content="integration, integrate, third-party" /><meta name="keywords" content="integration, integrate, third-party" /><meta name="DC.relation" scheme="URI" content="../../get-started/servicenow-overview/reference/r_AdministerServiceNow.html" /><meta name="DC.relation" scheme="URI" content="../../integrate/concept/c_IntegrationOptions.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2022-08-04" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="c_IntegrateWThirdPartyAppsDataSrces" /><link rel="stylesheet" type="text/css" href="../../CSS/commonltr.css" /><title>Integration with third-party applications and data sources</title></head><body id="c_IntegrateWThirdPartyAppsDataSrces"> <h1 class="title topictitle1" id="ariaid-title1">Integration with third-party applications and data sources</h1> <div class="body conbody"><p class="shortdesc"><span class="ph">ServiceNow</span> integrates with many third party applications and data sources.</p> <p class="p">The most common integrations are with CMDB, Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on. A variety of techniques can be used, most notably Web Services, JDBC, LDAP, Excel, CSV, and Email, as well as any industry standard technologies that use SOAP, REST, or WSDL. Additionally, API and command-line integrations can be done using a MID Server. <span class="ph">ServiceNow</span> has performed the following integrations with enterprise systems and platforms.</p> <p class="p">This podcast offers additional information on integrations.</p> <p class="p"><span>ServiceNow TechBytes Episode 29: Integrations</span> </p> <div class="section"><h2 class="title sectiontitle">Technologies</h2> <p class="p">The <span class="ph">ServiceNow</span> platform is based on service-oriented architecture (SOA), in which all data objects can use web services to access bi-directional data-level integration. The interface is also direct and dynamic because all modifications to existing objects and all new objects are automatically published as a Direct Web Service. A more indirect web service creation and usage can be achieved through Mapped Web Service where a transform map is used to gather incoming web service data into the final targeted tables. Finally, an advanced Scripted Web Service technique is available for defining process-based web services, where data is irrelevant, but serves more as a trigger for a process or a composite of actions that execute at the server.</p> <p class="p">Additionally the platform offers a rich interface for loading external data using import sets. Using this feature, you can load from various data sources such as HTTPS, FTPS, and SCP using file formats such as XML, CSV, and Microsoft Excel XLS files. Information can also be pulled from a data source using a direct JDBC connection, provided the network connectivity allows.</p> <p class="p">Information can be pulled from the platform to an external platform using an <a class="xref" href="../integrate/odbc-driver/concept/c_ODBCDriver.dita/c_ODBCDriver.html" target="_blank" rel="noopener noreferrer">ODBC driver</a>.</p> <p class="p">Forms, lists, and reports on the platform can be accessed directly using a URL, which facilitates integration on the UI level between two or more web applications.</p> <p class="p">A handful of single sign-on technologies is identified and implemented out of the box to allow fast integration with your portal, however, the technique is customizable in a script to allow for flexibility in the different SSO environments our customers have.</p> </div> <div class="section"><h2 class="title sectiontitle">Integration between ServiceNow Instances</h2> <p class="p">There are times when you find you need to perform a specific integration between your instance and another <span class="ph">ServiceNow</span> instance. Instance-to-Instance integrations are a snap because all of the integration points exist between the two instances.</p> </div> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../integrate/concept/c_IntegrationOptions.html">Integration options</a></strong><br /> Nearly all <span class="ph">ServiceNow</span> customers obtain additional value by integrating with third-party applications.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../get-started/servicenow-overview/reference/r_AdministerServiceNow.html" title="The Now Platform is an application platform as a service that automates business processes across the enterprise. The Now Platform provides the infrastructure to help your organization develop, run, and manage applications.">Now Platform administration</a></div> </div> </div></body></html></div>