<h2>Overview of the User Experience Analytics dashboard</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Overview of the User Experience Analytics dashboard" /><meta name="abstract" content="User Experience Analytics shows detailed KPI data on a dashboard and on list views. Product managers gain relevant insight into the usage and adoption of a web or mobile application." /><meta name="description" content="User Experience Analytics shows detailed KPI data on a dashboard and on list views. Product managers gain relevant insight into the usage and adoption of a web or mobile application." /><meta name="DC.relation" scheme="URI" content="../../../administer/user-exp-analytics/concept/use-user-exp-analytics.html" /><meta name="DC.relation" scheme="URI" content="../../../use/performance-analytics/concept/c_performanceAnalyticsAndReporting.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/user-exp-analytics/concept/user-exp-analytics.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2022-08-04" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="user-exp-analytics-dashboard" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Overview of the User Experience Analytics dashboard</title></head><body id="user-exp-analytics-dashboard"> <div class="breadcrumb"><a class="link" href="../../../use/performance-analytics/concept/c_performanceAnalyticsAndReporting.html" title="Optimize processes and increase productivity with Performance Analytics, virtual agents, and machine learning.">Now Intelligence</a> > <a class="link" href="../../../administer/user-exp-analytics/concept/user-exp-analytics.html" title="The ServiceNow User Experience Analytics application provides dashboard views for monitoring usage analytics of your Next Experience web applications as well as Virtual Agent, ServiceNow mobile, and Service Portal applications. Visualize metrics and interactions to better understand the user experience, and create more intuitive journeys for your users.">User Experience Analytics</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Overview of the <span class="ph">User Experience Analytics</span> dashboard</h1> <div class="body conbody"><p class="shortdesc"><span class="ph">User Experience Analytics</span> shows detailed KPI data on a dashboard and on list views. Product managers gain relevant insight into the usage and adoption of a web or mobile application.</p> <p class="p">Users with any <span class="ph">User Experience Analytics</span> viewer role can access the dashboard by navigating to <span class="ph menucascade"><span class="ph uicontrol">User Experience Analytics</span> > <span class="ph uicontrol">Dashboard</span></span>.</p> <p class="p">The dashboard provides access to the following modules and controls.</p> <br /><img class="image" id="user-exp-analytics-dashboard__image_vs4_r4z_tjb" src="../image/dashboard-overview-page-annotated-mobile.png" alt="Dashboard - Overview screen." /><br /> <div class="section" id="user-exp-analytics-dashboard__section_d52_ry2_wjb"><h2 class="title sectiontitle">Dashboard</h2> </div> <div class="section" id="user-exp-analytics-dashboard__section_s4k_5y2_wjb"> <p class="p">The top menu contains the web or mobile application, platform, and version lists you select from for performing the most frequent dashboard tasks.</p> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="user-exp-analytics-dashboard__table_fvx_5y2_wjb" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span>Application, platform, and version menus</span></caption><colgroup><col style="width:12.864493996569468%" /><col style="width:25.728987993138936%" /><col style="width:61.4065180102916%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d77480e94">Feature area</th><th class="entry cellrowborder" style="vertical-align:top;" id="d77480e97">UI component</th><th class="entry cellrowborder" style="vertical-align:top;" id="d77480e100">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e94 ">1</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e97 ">Web and Mobile applications list</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e100 ">List of registered web and mobile applications. You can select from these views:<ul class="ul" id="user-exp-analytics-dashboard__ul_g31_zc5_wpb"><li class="li"><span class="ph uicontrol">All Applications</span> (default landing page) shows basic statistics across all applications within the current instance.</li><li class="li">Select the individual application whose analytics you want to view.</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e94 ">2</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e97 ">Mobile platform list (Visible if you select one of the mobile applications.)</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e100 ">Select the mobile platform whose analytics you want to view.<ul class="ul" id="user-exp-analytics-dashboard__ul_h52_xpw_xjb"><li class="li"><span class="ph uicontrol">All Platforms</span> <div class="note"><span class="notetitle">Note:</span> UI Analysis and Conversions modules cannot be viewed when you select this option.</div> </li><li class="li"><span class="ph uicontrol">iOS</span></li><li class="li"><span class="ph uicontrol">Android</span></li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e94 ">3</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e97 ">Mobile application versions list (Visible when you select a mobile application and specify a mobile platform.)</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e100 ">List of application versions you can select to view analytics for.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e94 ">4</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e97 ">Date range selector</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e100 ">Enter the dates or use the slider to select the date range of data you want to view. Default is <span class="ph uicontrol">Last 30 days</span>.</td></tr></tbody></table> </div> </div> <div class="section" id="user-exp-analytics-dashboard__section_vnh_vy2_wjb"> <div class="sectiondiv">The modules menu provides access to the sessions, analytics, and conversion report modules.</div> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="user-exp-analytics-dashboard__table_bd1_wy2_wjb" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 2. </span>Modules menu</span></caption><colgroup><col style="width:12.864493996569468%" /><col style="width:25.728987993138936%" /><col style="width:61.4065180102916%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d77480e212">Feature area</th><th class="entry cellrowborder" style="vertical-align:top;" id="d77480e215">UI component</th><th class="entry cellrowborder" style="vertical-align:top;" id="d77480e218">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" rowspan="11" style="text-align:left;vertical-align:middle;" headers="d77480e212 "><p class="p">5</p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Logo<p class="p"><img class="image" id="user-exp-analytics-dashboard__image_unx_41x_b5b" src="../image/uxa-logo.png" alt="User Experience Analytics logo." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">The <span class="ph">User Experience Analytics</span> logo.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Overview<p class="p"><img class="image icon" id="user-exp-analytics-dashboard__image_esc_ltf_5jb" src="../image/dashboard-overview-module-icon.png" alt="Overview module image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">For a selected application or all applications within the current instance, shows a visualized overview of KPIs on one screen.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Applications<p class="p"><img class="image icon" id="user-exp-analytics-dashboard__image_pyb_3kw_ksb" src="../image/uea-applications-icon.png" alt="Applications image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Show the Applications list. This option is available when you select <span class="ph">Next Experience</span> Analytics from the Applications list.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Sessions<p class="p"><img class="image" id="user-exp-analytics-dashboard__image_xc3_f2q_b5b" src="../image/dashboard-sessions-module-icon.png" alt="Sessions module image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Shows user session lists you can filter, drill down into, and export.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Users<p class="p"><img class="image icon" id="user-exp-analytics-dashboard__image_rsm_ltf_5jb" src="../image/dashboard-users-module-icon.png" alt="Users module image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Shows user lists that you can filter, drill down into, and export.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">UI Analysis<p class="p"><img class="image icon" id="user-exp-analytics-dashboard__image_un4_ltf_5jb" src="../image/dashboard-ui-analysis-icon.png" alt="UI Analysis module image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Shows insights on your application's UI. This module is not available when <span class="ph uicontrol">All Platforms</span> is selected from the Mobile platform list.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Analytics<p class="p"><img class="image icon" id="user-exp-analytics-dashboard__image_i2q_ltf_5jb" src="../image/dashboard-analytics-module-icon.png" alt="Analytics module image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Shows these analytics:<ul class="ul" id="user-exp-analytics-dashboard__ul_fvy_zlq_xjb"><li class="li">Usage</li><li class="li">Technical</li><li class="li">Geographic</li><li class="li">Events</li><li class="li">Retention</li></ul> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Domains<p class="p"><img class="image" id="user-exp-analytics-dashboard__image_lk1_ch4_b5b" src="../image/domains-menu-image.png" alt="Domains menu image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Shows domain data specifically for <span class="ph">User Experience Analytics</span> related user activity. The data includes the number of active users and sessions within specified domains.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Funnels<p class="p"><img class="image icon" id="user-exp-analytics-dashboard__image_i2w_ltf_5jb" src="../../../use/performance-analytics/image/funnel-icon.png" alt="Funnel report image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Shows and lets you create funnel reports based on relevant user conversion processes. This module is not available when <span class="ph uicontrol">All Platforms</span> is selected from the Mobile platform list.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Cohorts<p class="p"><img class="image" id="user-exp-analytics-dashboard__image_mfs_y1g_gkb" src="../image/action-cohort-icon.png" alt="Cohorts image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Shows and lets you create cohort reports based on sequences of actions performed by users for meeting their goals. This module is not available when <span class="ph uicontrol">All Platforms</span> is selected from the Mobile platform list.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Search Analytics<p class="p"><img class="image" id="user-exp-analytics-dashboard__image_yzc_zgw_ksb" src="../image/uea-search-analytics-icon.png" alt="Search analytics image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Show the Search Analytics dashboard. This option is available if you have the Advanced AI Search Management tools app.</td></tr><tr class="row"><td class="entry cellrowborder" style="text-align:left;vertical-align:middle;" headers="d77480e212 "><p class="p">6</p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e215 ">Help<p class="p"><img class="image" id="user-exp-analytics-dashboard__image_hmd_pq1_ckb" src="../image/help-icon.png" alt="Help image." /></p> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d77480e218 ">Provides a URL link to relevant documentation.</td></tr></tbody></table> </div> </div> <div class="section" id="user-exp-analytics-dashboard__section_sxw_jxf_vpb"><h2 class="title sectiontitle">Metrics across all applications</h2> <div class="p">From the dashboard, you can view basic application usage and event details for all applications within an instance. Click <span class="ph uicontrol">All Applications</span> from the Web and Mobile applications list to see these metrics simultaneously.<br /><img class="image" id="user-exp-analytics-dashboard__image_bfb_byf_vpb" src="../image/basic-metrics-all-apps.png" alt="See basic metrics for all applications within an instance" /><br /></div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/user-exp-analytics/concept/use-user-exp-analytics.html" title="Use User Experience Analytics to understand usage and adoption of your web and mobile applications.">Use User Experience Analytics</a></div> </div> </div></body></html></div>