<h2>Enable or disable User Experience Analytics tracking</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Enable or disable User Experience Analytics tracking" /><meta name="abstract" content="You can turn off or turn on tracking for Next Experience, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent by updating the User Experience Analytics settings." /><meta name="description" content="You can turn off or turn on tracking for Next Experience, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent by updating the User Experience Analytics settings." /><meta name="DC.relation" scheme="URI" content="../../../administer/user-exp-analytics/concept/user-exp-analytics-track-options.html" /><meta name="DC.relation" scheme="URI" content="../../../use/performance-analytics/concept/c_performanceAnalyticsAndReporting.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/user-exp-analytics/concept/user-exp-analytics.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/user-exp-analytics/concept/set-up-user-exp-analytics.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2022-08-04" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="disable-tracking-mobile-app" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Enable or disable User Experience Analytics tracking</title></head><body id="disable-tracking-mobile-app"> <div class="breadcrumb"><a class="link" href="../../../use/performance-analytics/concept/c_performanceAnalyticsAndReporting.html" title="Optimize processes and increase productivity with Performance Analytics, virtual agents, and machine learning.">Now Intelligence</a> > <a class="link" href="../../../administer/user-exp-analytics/concept/user-exp-analytics.html" title="The ServiceNow User Experience Analytics application provides dashboard views for monitoring usage analytics of your Next Experience web applications as well as Virtual Agent, ServiceNow mobile, and Service Portal applications. Visualize metrics and interactions to better understand the user experience, and create more intuitive journeys for your users.">User Experience Analytics</a> > <a class="link" href="../../../administer/user-exp-analytics/concept/set-up-user-exp-analytics.html" title="An admin can configure Service Portal and web applications built on the ServiceNow mobile platform to track user analytics.">Setting up User Experience Analytics</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Enable or disable <span class="ph">User Experience Analytics</span> tracking</h1> <div class="body taskbody"><p class="shortdesc">You can turn off or turn on tracking for <span class="ph">Next Experience</span>, <span class="ph">ServiceNow Mobile Platform</span>, <span class="ph">Service Portal</span>, and the Conversational Analytics area of <span class="ph">Virtual Agent</span> by updating the <span class="ph">User Experience Analytics</span> settings.</p> <div class="section prereq p">Role required: analytics_admin, mobile_analytics_admin, web_analytics_admin, or portal_analytics_admin</div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">User Experience Analytics</span> > <span class="ph uicontrol">Settings</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">On the list, locate the record for the instance you want to disable analytics tracking on.</span> <div class="itemgroup info">The instance name is listed in the <span class="ph uicontrol">Name</span> column.</div> </li><li class="li step stepexpand"> <span class="ph cmd">Open the record by selecting either <span class="ph uicontrol">true</span> or <span class="ph uicontrol">false</span> on the same row.</span> </li><li class="li step stepexpand"> <span class="ph cmd">On the form, either do one of the following:</span> <div class="itemgroup info"> <ul class="ul" id="disable-tracking-mobile-app__ul_zqr_j3d_4tb"><li class="li">Select the <span class="ph uicontrol">Enabled</span> check box to turn on tracking.</li><li class="li">Clear the <span class="ph uicontrol">Enabled</span> check box to turn off tracking.</li></ul> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Select <span class="ph uicontrol">Update</span>.</span> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/user-exp-analytics/concept/user-exp-analytics-track-options.html" title="User Experience Analytics relies on tracking user activity to measure the adoption, retention, and usage of KPIs to help you make better product and implementation decisions. There are two options that enable you to track usage data, basic and advanced modes. According to their global location, users can individually opt in to the advanced tracking mode.">Tracking users in User Experience Analytics</a></div> </div> </div></body></html></div>