<h2>User Experience Analytics</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="User Experience Analytics" /><meta name="abstract" content="The ServiceNow User Experience Analytics application provides dashboard views for monitoring usage analytics of your Next Experience web applications as well as Virtual Agent, ServiceNow mobile, and Service Portal applications. Visualize metrics and interactions to better understand the user experience, and create more intuitive journeys for your users." /><meta name="description" content="The ServiceNow User Experience Analytics application provides dashboard views for monitoring usage analytics of your Next Experience web applications as well as Virtual Agent, ServiceNow mobile, and Service Portal applications. Visualize metrics and interactions to better understand the user experience, and create more intuitive journeys for your users." /><meta name="DC.relation" scheme="URI" content="../../../use/performance-analytics/concept/c_performanceAnalyticsAndReporting.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/user-exp-analytics/concept/set-up-user-exp-analytics.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/user-exp-analytics/concept/use-user-exp-analytics.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2024-02-08" /><meta name="com.glide.embedded_help.category" content="analytics" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="user-exp-analytics" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>User Experience Analytics</title></head><body id="user-exp-analytics"> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">User Experience Analytics</span></h1> <div class="body conbody"><p class="shortdesc">The <span class="ph">ServiceNow®</span> <span class="ph">User Experience Analytics</span> application provides dashboard views for monitoring usage analytics of your <span class="ph">Next Experience</span> web applications as well as <span class="ph">Virtual Agent</span>, <span class="ph">ServiceNow mobile</span>, and <span class="ph">Service Portal</span> applications. Visualize metrics and interactions to better understand the user experience, and create more intuitive journeys for your users.</p> <div class="section" id="user-exp-analytics__section_gkf_zys_j5b"><span>Video showing how to navigate and use User Experience Analytics.</span> <p class="p">This video shows you how to analyze the user experience within your applications using <span class="ph">User Experience Analytics</span>.</p> </div> <div class="section" id="user-exp-analytics__section_pnr_3hf_j1c"> <div class="p">Use the data collected by <span class="ph">User Experience Analytics</span> for analytics purposes and to provide reporting capabilities so that they can better understand usage and adoption of the products used across different channels of the <span class="ph">ServiceNow</span> platform. No third-party tracking technologies are used to facilitate the <span class="ph">User Experience Analytics</span> customer-side tracking.<br /><img class="image" id="user-exp-analytics__image_ytt_3pq_1kb" src="../image/uea-now-exp-analytics-overview.png" alt="Dashboard overview for the Next Experience Analytics app in the Next Experience UI" /><br /></div> </div> <div class="section" id="user-exp-analytics__section_p3r_ry4_g5b"><h2 class="title sectiontitle">Accessing <span class="ph">User Experience Analytics</span> data</h2> <div class="p">You can access <span class="ph">User Experience Analytics</span> data either:<ul class="ul" id="user-exp-analytics__ul_fwm_xy4_g5b"><li class="li">Via the <span class="ph">User Experience Analytics</span> dashboard, see <a class="xref" href="use-user-exp-analytics.html" title="Use User Experience Analytics to understand usage and adoption of your web and mobile applications.">Use User Experience Analytics</a>.</li><li class="li">By exporting the data to the <span class="ph">UI Builder</span>, see <a class="xref" href="https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/shared-components/sn-par-visualization-base/uib-setup" target="_blank" rel="noopener noreferrer">Data Visualization UIB Setup</a>.</li></ul> </div> </div> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../administer/user-exp-analytics/concept/set-up-user-exp-analytics.html">Setting up User Experience Analytics</a></strong><br /> An admin can configure <span class="ph">Service Portal</span> and web applications built on the <span class="ph">ServiceNow mobile</span> platform to track user analytics.</li><li class="link ulchildlink"><strong><a href="../../../administer/user-exp-analytics/concept/use-user-exp-analytics.html">Use User Experience Analytics</a></strong><br /> Use <span class="ph">User Experience Analytics</span> to understand usage and adoption of your web and mobile applications.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../use/performance-analytics/concept/c_performanceAnalyticsAndReporting.html" title="Optimize processes and increase productivity with Performance Analytics, virtual agents, and machine learning.">Now Intelligence</a></div> </div> </div></body></html></div>