<h2>Configure Standard Ticket page for Universal Request</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Configure Standard Ticket page for Universal Request" /><meta name="abstract" content="Use the Standard ticket page configuration for Universal Request to provide a consistent layout across all tickets raised and associated." /><meta name="description" content="Use the Standard ticket page configuration for Universal Request to provide a consistent layout across all tickets raised and associated." /><meta name="DC.relation" scheme="URI" content="../../../product/universal-request/concept/ur-std-ticket-page.html" /><meta name="DC.relation" scheme="URI" content="../../../product/employee-service-management/concept/employee-service-management-overview.html" /><meta name="DC.relation" scheme="URI" content="../../../product/universal-request/concept/ur-landing-limitedaccess.html" /><meta name="DC.relation" scheme="URI" content="../../../product/universal-request/concept/setup-configure-ur.html" /><meta name="DC.relation" scheme="URI" content="../../../product/universal-request/concept/configure-ur.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2022-08-04" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="config-standard-ticket" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Configure Standard Ticket page for Universal Request</title></head><body id="config-standard-ticket"> <div class="breadcrumb"><a class="link" href="../../../product/employee-service-management/concept/employee-service-management-overview.html" title="Create connected, engaging experiences for your employees by using digital workflows with ServiceNow Employee Service Management.">Employee Service Management</a> > <a class="link" href="../../../product/universal-request/concept/ur-landing-limitedaccess.html" title="ServiceNow Universal Request empowers customers in their journey towards Enterprise Service Management (ESM) or Global Business Services (GBS) by allowing agents to resolve cases seamlessly across the enterprise to provide a better employee experience.">Universal Request</a> > <a class="link" href="../../../product/universal-request/concept/setup-configure-ur.html" title="Set up and configure Universal Request to enable agents to create universal requests and work on them to resolve employee issues.">Setting up and configuring Universal Request</a> > <a class="link" href="../../../product/universal-request/concept/configure-ur.html" title="Set up the Universal Request features, components, and integrations that you need to set up your organization to provide service and support to your employees and agents.">Configuring Universal Request</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Configure Standard Ticket page for <span class="ph">Universal Request</span></h1> <div class="body taskbody"><p class="shortdesc">Use the Standard ticket page configuration for <span class="ph">Universal Request</span> to provide a consistent layout across all tickets raised and associated.</p> <div class="section prereq p">Role required: admin<p class="p">By default, a standard ticket configuration is provided for UR. You can customize the layout or create a new ticket layout as per your organizational requirements.</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Standard Ticket</span> > <span class="ph uicontrol">Standard Ticket Configuration</span></span>.</span> <div class="itemgroup stepresult">A list of default ticket configurations is displayed.</div> </li><li class="li step stepexpand"> <span class="ph cmd">Click and open <span class="ph uicontrol">universal request</span> configuration.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click the link <span class="ph uicontrol">here</span> that appears in the message displayed to edit the record.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Modify the form field as per your requirements.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Update</span>.</span> </li><li class="li step stepexpand"><strong>Optional: </strong> <span class="ph cmd">Click <span class="ph uicontrol">New</span> to create your custom configuration.</span> <div class="itemgroup info">For more information, see <a class="xref" href="../build/service-portal/concept/standard-ticket-page.dita/standard-ticket-page.html" target="_blank" rel="noopener noreferrer">Standard ticket page</a>.</div> </li></ol> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/universal-request/concept/ur-std-ticket-page.html" title="The Universal Request standard ticket page enables requesters to view the details of their universal requests from the Service Portal.">Standard Ticket page for Universal Request</a></div> </div> </div></body></html></div>