<h2>Employee Center and Employee Center Pro</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Employee Center and Employee Center Pro" /><meta name="abstract" content="ServiceNow Employee Center application is packaged as two separate ServiceNow Store applications: Employee Center and Employee Center Pro." /><meta name="description" content="ServiceNow Employee Center application is packaged as two separate ServiceNow Store applications: Employee Center and Employee Center Pro." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2022-08-04" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="emp-center-vs-ec-pro" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Employee Center and Employee Center Pro</title></head><body id="emp-center-vs-ec-pro"> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Employee Center</span> and <span class="ph">Employee Center Pro</span></h1> <div class="body conbody"><p class="shortdesc"><span class="ph">ServiceNow</span> <span class="ph">Employee Center</span> application is packaged as two separate <span class="ph">ServiceNow Store</span> applications: <span class="ph">Employee Center</span> and <span class="ph">Employee Center Pro</span>.</p> <div class="p"><span class="ph">Employee Center</span> is delivered to all customer as a pre-installed application, and <span class="ph">Employee Center Pro</span> is a licensed application and must be separately installed. For more information, see <a class="xref" href="../task/install-ec-pro.html" title="You can install the Employee Center Pro application (sn_ex_sp_pro) if you have the admin role.">Install Employee Center Pro</a>.<div class="note"><span class="notetitle">Note:</span> <ul class="ul" id="emp-center-vs-ec-pro__ul_nsm_k5h_2rb"><li class="li">If you are a new or upgrade customer, download the latest Employee Center or Employee Center Pro application from <span class="ph">ServiceNow Store</span>.</li><li class="li">Ensure that you are on <span class="ph">Rome</span> version or later.</li><li class="li">To upgrade from <span class="ph">Employee Center</span> to <span class="ph">Employee Center Pro</span>, you must subscribe and <a class="xref" href="../task/install-ec-pro.html" title="You can install the Employee Center Pro application (sn_ex_sp_pro) if you have the admin role.">Install Employee Center Pro</a> from <span class="ph">ServiceNow Store</span>.</li></ul> </div> </div> <p class="p"><img class="image" id="emp-center-vs-ec-pro__image_ptq_jrx_gsb" src="../images/emp-center-landing-img.png" alt="Employee Center versus Employee Center Pro" /></p> <div class="section" id="emp-center-vs-ec-pro__section_vbw_2d1_sqb"><h2 class="title sectiontitle"><span class="ph">Employee Center</span> home page widgets</h2> <p class="p"><span class="ph">Employee Center</span> application is available by default. This portal is loaded with a lot of latest widgets and a modern portal theme that gives an employee-centric content delivery experience.</p> <p class="p"><img class="image" id="emp-center-vs-ec-pro__image_cps_xgb_5qb" src="../images/ec-home-page-options.jpg" alt="Employee Center home page with widget options" /></p> <div class="note"><span class="notetitle">Note:</span> The latest widgets are made available only after you install <span class="ph">Employee Center</span> from the <span class="ph">ServiceNow Store</span>.</div> </div> <div class="section" id="emp-center-vs-ec-pro__section_icr_5rt_rqb"><h2 class="title sectiontitle"><span class="ph">Employee Center</span> and <span class="ph">Employee Center Pro</span> functionality comparison</h2> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="emp-center-vs-ec-pro__table_t5w_cst_rqb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d455466e179">Functionality availability</th><th class="entry cellrowborder" style="vertical-align:top;" id="d455466e182">Employee Center</th><th class="entry cellrowborder" style="vertical-align:top;" id="d455466e185">Employee Center Pro</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Service Catalog and Knowledge Base</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">Y</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Content Discovery: AI Search, Curated Experiences</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">Y</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Chat (Live Agent, Virtual Agent lite, Virtual Agent)<div class="note"><span class="notetitle">Note:</span> Full <span class="ph">Virtual Agent</span> capability is available with HR Pro or ITSM Pro licensing. And, VA lite is available with ITSM standard licensing.</div> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">Y</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Activity Center (Access tasks, to-dos, and requests)<div class="note"><span class="notetitle">Note:</span> Task and ticket types vary based on departments that are licensed. For example, HR tasks require HRSD Pro+ license.</div> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">Y</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">ML-driven personalizations (ML driven <span class="ph uicontrol">Recommended for you</span> content)<div class="note"><span class="notetitle">Note:</span> ML-based features require any product with a PI entitlement such as HRSD Pro, ITSM Pro, LSD, WSD.</div> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">N</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Content Experiences: Content Experience Widget, Campaigns</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">N</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Content Publishing: Rich Content Editor, News Articles, Content Templates</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">N</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Enterprise search (External content)</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">N</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">SSO App Launcher</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">N</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Unified Employee Profile</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">Y</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Employee Forums</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">N</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e179 ">Enhanced org chart with employee profile</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e182 ">N</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d455466e185 ">Y</td></tr></tbody></table> </div> </div> </div> <div class="section" id="emp-center-vs-ec-pro__section_q5s_chb_5qb"><h2 class="title sectiontitle"><span class="ph">Employee Center Pro</span> home page widgets</h2> <div class="p"><span class="ph">Employee Center Pro</span> extends the standard <span class="ph">Employee Center</span> capabilities and provides additional features, such as.<ul class="ul" id="emp-center-vs-ec-pro__ul_xzl_r11_sqb"><li class="li">Actionable, targeted campaigns</li><li class="li">Enterprise search</li><li class="li">Employee communities</li></ul> </div> <p class="p"><img class="image" id="emp-center-vs-ec-pro__image_xv2_hhb_5qb" src="../images/ec-pro-homepage-options.jpg" alt="Employee Center Pro home page options" /></p> </div> </div> </body></html></div>