<h2>Edit a catalog item</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Create or edit a catalog item" /><meta name="abstract" content="Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items." /><meta name="description" content="Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items." /><meta name="DC.subject" content="catalog items, defining, service catalog, service catalog, catalog items, create, editing, from the service catalog, edit catalog item, edit item, catalog item, copy" /><meta name="keywords" content="catalog items, defining, service catalog, service catalog, catalog items, create, editing, from the service catalog, edit catalog item, edit item, catalog item, copy" /><meta name="DC.relation" scheme="URI" content="../../../product/service-catalog-management/concept/c_IntroductionToCatalogItems.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/reference/r_ServiceNowPlatform.html" /><meta name="DC.relation" scheme="URI" content="../../../product/service-catalog-management/concept/c_ServiceCatalogManagement.html" /><meta name="DC.relation" scheme="URI" content="t_CreateAVariableForACatalogItem.html" /><meta name="DC.relation" scheme="URI" content="t_AppUserCritItemsCat.html#t_ApplyUserCriteriaToItems" /><meta name="DC.relation" scheme="URI" content="../concept/c_SetARecurringPrice.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2022-08-04" /><meta name="page-type" content="platform" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="t_DefineACatalogItem" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Create or edit a catalog item</title></head><body> <div class="nested0" id="t_DefineACatalogItem"> <h1 class="title topictitle1" id="ariaid-title1">Create or edit a catalog item</h1> <div class="body taskbody"><p class="shortdesc">Define individual catalog items using <span class="ph">Service Catalog</span>. You can create, edit, and copy catalog items.</p> <div class="section prereq p"> <p class="p">Role required: admin</p> </div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Service Catalog</span> > <span class="ph uicontrol">Catalog Definition</span> > <span class="ph uicontrol">Maintain Items</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">New</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Enter the catalog item details.</span> <div class="itemgroup info"> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="t_DefineACatalogItem__table_vhv_ywr_bq" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry nocellnorowborder" style="vertical-align:top;" id="d1081594e135">Field</th><th class="entry cell-norowborder" style="vertical-align:top;" id="d1081594e138">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Name</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Name to appear in the catalog.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Catalogs</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Catalogs this item appears in.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Category</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Category for the item. Categories can only be selected after the <span class="ph uicontrol">Catalogs</span> field is populated.<p class="p">Catalog searches find only items that are assigned to a category in the Service Portal.</p> <p class="p">For Employee Center, catalog searches find only items that are associated with a taxonomy topic. For more information, see <a class="xref" href="associate-cat-item-taxonomy-ec.html" title="Associate your existing and new catalog items, knowledge base articles, and quick links to the appropriate taxonomy topics so that the catalog items are available in the Employee Center as content in the topics or child topics.">Associate a catalog item with a taxonomy topic in Employee Center</a>.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Model</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Product model to which the item is linked. This field is visible by default only for items created by publishing models.<p class="p">Click the reference icon to view the product model.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Active</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Check box to make the item active (available to be ordered).<div class="note"><span class="notetitle">Note:</span> Inactive catalog items added to order guides do not appear in the order guide. Use <span class="ph uicontrol">Visible On Guide</span>, <span class="ph uicontrol">Visible elsewhere</span> to hide the item and show only in the order guide.</div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Fulfillment automation level</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Option to specify the level of fulfillment automation for catalog item requests. The available options are:<ul class="ul" id="t_DefineACatalogItem__ul_l1b_f25_dsb"><li class="li">Unspecified: Automation level of catalog item is not specified.</li><li class="li">Manual: Catalog item is not automated.</li><li class="li">Semi-automated: Catalog item is semi-automated.</li><li class="li">Fully automated: Catalog item is completely automated.</li></ul> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Access Type</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Option to specify if a request can be submitted for a user who does not have access to the catalog item. Possible options are:<ul class="ul" id="t_DefineACatalogItem__ul_n5f_1l1_hmb"><li class="li">Restricted: The request can only be submitted for users who have access to the catalog item.</li><li class="li">Delegated: The request can be submitted even for users who do not have access to the catalog item.</li></ul> <p class="p">By default, this field is set to Restricted. For information about delegated request experience, see <a class="xref" href="../concept/delegated-request-exp.html" title="You can request a catalog item on behalf of another user or multiple users using the Requested For variable.">Delegated request experience</a>.</p> <div class="note"><span class="notetitle">Note:</span> This functionality is only applicable when the catalog item has a Requested For variable.</div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Owner</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Owner of the catalog item who has edit access to it.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Template</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Template using which the item is created.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Preview Link</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Click <span class="ph uicontrol">Preview Item</span> to preview in a new window how the current item definition would look in the catalog.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Ordered Item Link</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Link to preview, as shown on the ordered item screen.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Hide on Service Portal</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">If selected, the catalog item is not available on Service Portal.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Availability</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Devices to display the item: <span class="ph uicontrol">Desktop and Classic Mobile</span>, <span class="ph uicontrol">Desktop Only</span>, or <span class="ph uicontrol">Classic Mobile Only</span>.<div class="note"><span class="notetitle">Note:</span> Unsupported catalog item types are not displayed on Classic Mobile devices, even if <span class="ph uicontrol">Availability</span> is set to show an item of this type.</div> </td></tr><tr class="row"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">Item Details</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Short Description</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Text that appears on the service catalog homepage, search results, and the title bar of the order form.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Description</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Full description of the item. This description appears in the catalog when a user selects the item or clicks the associated <span class="ph uicontrol">Preview</span> link.<p class="p">You can embed videos, images, links to internal knowledge base (KB) articles, and links to external sources of information and instruction documentation.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Meta</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Comma-separated list of tags used to search for the catalog item. Use commas between keywords for better results when searching. The Zing search engine removes common words from search queries that do not produce meaningful results.<p class="p">See <a class="xref" href="search-catalog-item.html" title="When you search for a catalog item by a keyword in Service Catalog, the search results are displayed by considering a few fields of the catalog table. If the keyword does not have exact matches, its closest matches are displayed as Did you mean suggestions. This search functionality is also applicable in Service Portal.">Configure keyword search for catalog items</a>.</p> </td></tr><tr class="row"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">Process Engine<div class="note"><span class="notetitle">Note:</span> You can specify a value for only one of these fields.</div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Flow</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Flow that defines how the item request is fulfilled.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Workflow</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Workflow that defines how the item request is fulfilled.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Execution plan</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Execution plan (formerly named delivery plan) that defines how the item request is fulfilled.</td></tr><tr class="row"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">Picture</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Icon</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Image to appear as an icon beside the item name in the catalog. Upload a 27x27 pixel image. If no image is uploaded, the default icon appears beside this item. To use your own default icon, upload an image. The uploaded image overwrites the default image stored in <span class="ph filepath">images/service_catalog/generic_small.gif</span>.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Picture</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Image of the item.</td></tr><tr class="row"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">Classic Mobile</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Classic Mobile Picture Type</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Type of picture to display for the item on mobile devices. Set to <span class="ph uicontrol">Desktop</span> to use the standard desktop picture, <span class="ph uicontrol">Classic Mobile</span> to use a specific image for the mobile device using the <span class="ph uicontrol">Mobile picture</span> field, or <span class="ph uicontrol">None</span> to not use a picture.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Classic Mobile Picture</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Image file for the mobile picture. The field appears if <span class="ph uicontrol">Classic Mobile picture type</span> is set to <span class="ph uicontrol">Classic Mobile</span>.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Hide Price (classic mobile listings)</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Check box to hide the item price on mobile devices. Clear the check box to display the price.</td></tr><tr class="row"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">Pricing</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Price</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Price for the item. Select the currency from the choice list.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Recurring Price</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Price that occurs repeatedly at a regular interval. For example, a printer maintenance service could have a $100.00 monthly recurring price.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Recurring Price Frequency</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Time frame for recurrence, such as <span class="ph uicontrol">Monthly</span> or <span class="ph uicontrol">Annually</span>, only if the <span class="ph uicontrol">Recurring Price</span> field has an entry.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Omit Price in Cart</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Check box to hide the item price in the cart and the catalog listing.</td></tr><tr class="row"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">Portal Settings</td></tr><tr class="row"><td class="entry cell-norowborder" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">Use these settings to configure the catalog item behavior in Service Portal.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Request method</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Setting that controls the label displayed for the <span class="ph uicontrol">Order Now</span> button and the order submission experience. <ul class="ul" id="t_DefineACatalogItem__ul_nqg_3dm_xfb"><li class="li"><span class="ph uicontrol">Order</span>:<ul class="ul" id="t_DefineACatalogItem__ul_cts_pgg_3gb"><li class="li">Button label: <span class="ph uicontrol">Order Now</span></li><li class="li">Confirmation dialog box: Displayed</li><li class="li">Delivery information: Editable</li></ul> <div class="note"><span class="notetitle">Note:</span> This is the default setting.</div> </li><li class="li"><span class="ph uicontrol">Request</span>:<ul class="ul" id="t_DefineACatalogItem__ul_jlb_ygg_3gb"><li class="li">Button label: <span class="ph uicontrol">Request</span></li><li class="li">Confirmation dialog box: Displayed</li><li class="li">Delivery information: Not displayed.</li></ul> <p class="p">This setting can be used in scenarios such as a code access request where the delivery information is pre-determined.</p> </li><li class="li"><span class="ph uicontrol">Submit</span>:<ul class="ul" id="t_DefineACatalogItem__ul_zwl_ghg_3gb"><li class="li">Button label: <span class="ph uicontrol">Submit</span></li><li class="li">Confirmation dialog box: Not displayed</li><li class="li">Delivery information: Not displayed</li></ul> <p class="p">This setting can be used in scenarios such as reset password request where no further request information is required.</p> </li></ul> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Hide 'Add to Cart'</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">If selected, the <span class="ph uicontrol">Add to Cart</span> button is not displayed for the item. If the <span class="ph uicontrol">Show Add to Cart</span> instance option of the widget is set to false, then this setting is ignored.<p class="p">This setting is selected by default if the <span class="ph uicontrol">Request method</span> is <span class="ph uicontrol">Request</span> or <span class="ph uicontrol">Submit</span>.</p> <p class="p">For upgrade scenarios, if the <span class="ph uicontrol">No cart</span> field is selected in Platform, run the <span class="keyword apiname">CatalogPortalSettingsMigration</span> script include to update this setting to the <span class="ph uicontrol">Hide 'Add to Cart'</span> field in the <span class="ph uicontrol">Portal Settings</span> tab.</p> <div class="note"><span class="notetitle">Note:</span> Applicable for a catalog item and order guide.</div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Hide Quantity</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">If selected, the <span class="ph uicontrol">Quantity</span> list is not displayed for the catalog item. <p class="p">This is selected by default if the <span class="ph uicontrol">Request method</span> is <span class="ph uicontrol">Request</span> or <span class="ph uicontrol">Submit</span>.</p> <p class="p">For upgrade customers, if the <span class="ph uicontrol">No quantity</span> field is selected in Platform, run the <span class="keyword apiname">CatalogPortalSettingsMigration</span> migration script to update this setting to the <span class="ph uicontrol">Hide Quantity</span> field in the <span class="ph uicontrol">Portal Settings</span> tab.</p> <div class="note"><span class="notetitle">Note:</span> <ul class="ul" id="t_DefineACatalogItem__ul_a3j_4jm_xfb"><li class="li">Applicable for a catalog item.</li><li class="li">An order guide inherits this setting from the included catalog item.</li></ul> </div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Hide Delivery time</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">If selected, the <span class="ph uicontrol">Delivery Time</span> field is not displayed for the catalog item.<p class="p">This is selected by default if the <span class="ph uicontrol">Request method</span> is <span class="ph uicontrol">Submit</span>.</p> <div class="note"><span class="notetitle">Note:</span> <ul class="ul" id="t_DefineACatalogItem__ul_w2j_mjm_xfb"><li class="li">Applicable for a catalog item.</li><li class="li">An order guide inherits this setting from the included catalog item.</li></ul> </div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Hide 'Add to Wish List'</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">If selected, the <span class="ph uicontrol">Add to wish list</span> button is not displayed for the catalog item. If the wish list is disabled for the catalog item or the portal widget instance option is set to false, then this setting is overridden for the item. <div class="note"><span class="notetitle">Note:</span> Applicable for a catalog item and record producer.</div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Hide Attachment</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">If selected, the <span class="ph uicontrol">Add attachments</span> button is not displayed for the catalog item.<div class="note"><span class="notetitle">Note:</span> <ul class="ul" id="t_DefineACatalogItem__ul_m2z_pjm_xfb"><li class="li">Applicable for a catalog item and record producer.</li><li class="li">An order guide inherits this setting from the included catalog item.</li></ul> </div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Mandatory Attachment</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">If selected, adding an attachment is mandatory for the catalog item.<div class="note"><span class="notetitle">Note:</span> Applicable for a catalog item and record producer.</div> </td></tr><tr class="row"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">Universal Request Config</td></tr><tr class="row"><td class="entry cell-norowborder" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">This section is available only when the Universal Request plugin (com.snc.universal_request) is activated. For information about this configuration, see <a class="xref" href="../concept/ur-catalog-config.html" title="You can configure a catalog item or record producer to create a universal request when a request is submitted. The associated requested item (for catalog item) or task-based record (for record producer) becomes the primary ticket for that universal request.">Service Catalog configuration for Universal Request</a>.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">UR certified/enabled item</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Option to specify that a universal request should also be created along with a requested item. <p class="p">In the universal request, a reference is created to the associated requested item, which becomes the primary task of the universal request.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Requires Additional Review</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Option to automatically select the <span class="ph uicontrol">Needs resolution review</span> check box on the corresponding universal request. For information about the universal request fields, see <a class="xref" href="../product/universal-request/reference/new-ur-record-form.dita/new-ur-record-form.html" target="_blank" rel="noopener noreferrer">Universal Request form</a>.<p class="p">The <span class="ph uicontrol">Requires Additional Review</span> field appears only when the <span class="ph uicontrol">UR certified/enabled item</span> check box is selected.</p> </td></tr><tr class="row"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:top;" headers="d1081594e135 d1081594e138 ">Fields that can be added by configuring the form</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Expand help for all questions</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Check box to expand and display <a class="xref" href="t_DefineHelpInformation.html" title="Enter help information for a variable to help users determine what info they must provide for a service catalog variable.">help information</a> for all questions on loading the page.<div class="note"><span class="notetitle">Note:</span> <ul class="ul" id="t_DefineACatalogItem__ul_eyb_qlt_xfb"><li class="li">This field is also applicable in Service Portal.</li><li class="li">If the <span class="ph uicontrol">Expand help for all questions</span> check box is selected at the catalog item level, then the <span class="ph uicontrol">Always Expanded</span> field setting at the variable level is overridden.</li><li class="li">If the <span class="ph uicontrol">Expand help for all questions</span> check box is deselected at the catalog item level, then the <span class="ph uicontrol">Always Expanded</span> field setting at the variable level is applicable.</li></ul> </div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Template</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Template to populate the generated record with predefined values. The field is available for <span class="ph uicontrol">Record Producer</span> items only.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">No Quantity</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Check box to hide the quantity selector for the item.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">No Cart</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Check box to hide the shopping cart for the item.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">No search</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Check box to prevent this item from being listed in search results and also in the Service Catalog widget on the Service Portal.<div class="p">If this is selected:<ul class="ul" id="t_DefineACatalogItem__ul_k1w_dhk_dfb"><li class="li">In Service Portal, you can neither browse nor search for the item.</li><li class="li">In Platform, you can browse to find the item.</li></ul> </div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Order</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Controls the ordering of items in category lists.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Domain</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Domain in which the catalog item is created. Applicable when the domain separation is enabled in Service Catalog. For information about domain separation, see <a class="xref" href="../concept/domain-separation-service-catalog-management.html" title="Domain separation is supported in Service Catalog. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.">Domain separation and Service Catalog</a>.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Domain Path</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Series of three-character codes separated by a slash (/) delimiter to identify a domain. This path string is unique in the domain hierarchy. Applicable when the domain separation is enabled in Service Catalog.</td></tr><tr class="row" style="vertical-align:middle;"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:middle;" headers="d1081594e135 d1081594e138 "><span class="ph uicontrol">Related Links</span></td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Item Diagnostic</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Generates a <a class="xref" href="../concept/c_ItemDiagnostic.html" title="For a catalog item data and configuration, you can identify possible violations from the ServiceNow recommended practices.">diagnostic</a> report and score to identify possible issues within the <span class="ph">Service Catalog</span> data and configuration.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Edit checked out item in advanced view</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Allows you to edit the catalog item in the advanced view. To add a catalog client script to a checked out item in the Draft state, you can click this related link and add the catalog client script using the Catalog Client Scripts related list.<div class="p"><div class="note"><span class="notetitle">Note:</span> This option is available only after you click <span class="ph uicontrol">Edit in Catalog Builder</span> to edit an item in catalog builder.</div> </div> </td></tr><tr class="row" style="vertical-align:middle;"><td class="entry cell-norowborder sub-head" colspan="2" style="vertical-align:middle;" headers="d1081594e135 d1081594e138 "><span class="ph uicontrol">Related Lists</span></td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Variables</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 "><a class="xref" href="t_CreateAVariableForACatalogItem.html" title="Create service catalogs variables to gather information from users ordering a catalog item, for example, to ask users which options they want for the item.">Variables</a> for the item to provide options for ordering the item.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Variable Sets</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 "><a class="xref" href="../concept/c_ServiceCatalogVariableSets.html" title="Administrators and catalog administrators often define multiple catalog items that use the same group of service catalog variables. Catalog managers and catalog editors can attach a variable set for items to which they are assigned. However, catalog managers and catalog editors cannot create a variable set.">Variable Set</a> linked to the item.<p class="p">Link an existing variable set to the item to provide multiple options for ordering the item.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Approved By Group</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Groups that must approve requests for this item.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Approved By</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Users who must approve requests for this item.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Categories</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Additional <a class="xref" href="t_CreateACategory.html" title="Administrators and catalog administrators can create or edit a category.">categories</a> associated with this item.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Catalogs</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Additional <a class="xref" href="../concept/c_MultipleServiceCatalogs.html" title="Multiple service catalogs enable your organization to offer different sets of services to different teams within the organization, such as IT services, human resources, and facilities management.">catalogs</a> associated with this item.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Catalog Data Lookup Definitions</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Catalog data lookup rules associated with the catalog item. For information on creating a data lookup rule, see <a class="xref" href="t_CreatACatDataLookupDefRec.html" title="Create a catalog data lookup definition record.">Create a catalog lookup definition</a>.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Catalog UI Policies</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 "><a class="xref" href="../concept/c_ServiceCatalogUIPolicy.html" title="UI policies can be used to define custom process flows for tasks.">Catalog UI policies</a> associated with this item.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Catalog Client Scripts</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 "><a class="xref" href="t_CreateACatalogClientScript.html" title="You can create client scripts to customize the catalog.">Catalog client scripts</a> associated with this item.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Related Items</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Related items for a catalog item to provide alternatives. These items are displayed in the catalog item page in <span class="ph">Service Portal</span> and <span class="ph">Now Mobile</span>.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Related Articles</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Related articles for a catalog item to provide additional information. These articles are displayed in the catalog item page in <span class="ph">Service Portal</span> and <span class="ph">Now Mobile</span>.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1081594e135 ">Service Fulfillment Steps</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1081594e138 ">Associated service fulfillment steps.</td></tr><tr class="row"><td class="entry row-nocellborder" style="vertical-align:top;" headers="d1081594e135 ">Assigned Topics</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d1081594e138 ">Associate a catalog item to a taxonomy and topic. For information about how to add an item to a taxonomy, see <a class="xref" href="associate-cat-item-taxonomy-ec.html" title="Associate your existing and new catalog items, knowledge base articles, and quick links to the appropriate taxonomy topics so that the catalog items are available in the Employee Center as content in the topics or child topics.">Associate a catalog item with a taxonomy topic in Employee Center</a>.<div class="note"><span class="notetitle">Note:</span> This field becomes available when you activate the Employee Experience Taxonomy plugin (sn_ect).</div> </td></tr></tbody></table> </div> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Submit</span>.</span> </li></ol> <div class="section postreq"> <ul class="ul" id="t_DefineACatalogItem__ul_w53_mw4_w1b"><li class="li">Assign the item to additional catalogs and categories, if required.</li><li class="li">Define <a class="xref" href="../concept/c_ServiceCatalogVariables.html" title="Service catalog variables capture and pass on information about choices a customer makes when ordering a catalog item. Variables help define the structure of a catalog item form that is displayed to the customer.">variables</a> for the item, if applicable.</li><li class="li">To add attachments such as information and instruction documentation to the catalog item, see <a class="xref" href="../use/using-forms/task/t_AddingAnAttachment.dita/t_AddingAnAttachment.html" target="_blank" rel="noopener noreferrer">Add an attachment</a>.</li></ul> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/service-catalog-management/concept/c_IntroductionToCatalogItems.html" title="The overall catalog is made up of a collection of discrete catalog items.">Service catalog items</a></div> </div> <div class="linklist relinfo reltasks"><strong>Related tasks</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="t_CreateAVariableForACatalogItem.html" title="Create service catalogs variables to gather information from users ordering a catalog item, for example, to ask users which options they want for the item.">Create a service catalog variable</a></li><li class="linklist"><a class="link" href="t_AppUserCritItemsCat.html#t_ApplyUserCriteriaToItems" title="Apply user criteria to an item to define which users can and cannot access that item.">Apply user criteria to items</a></li><li class="linklist"><a class="link" href="../concept/c_SetARecurringPrice.html" title="A catalog item can have a recurring price in addition to an initial price.">Set a recurring price</a></li></ul></div> </div> <div class="topic task nested1" id="t_EditAnItemFromTheServiceCatalog"> <h2 class="title topictitle2" id="ariaid-title2">Edit a catalog item</h2> <div class="body taskbody"><p class="shortdesc">Catalog administrators can edit an item from the service catalog listing. Catalog managers and catalog editors can also edit an item if they are assigned to the item.</p> <div class="section prereq p" id="t_EditAnItemFromTheServiceCatalog__prereq_ky4_rvs_nsb"> <p class="p">Role required: admin</p> </div> <div class="section context"> <p class="p">To edit a catalog item from the service catalog listing:</p> </div> <div class="li step p"> <span class="ph cmd">Right-click the header and select one of the following options:</span> <div class="itemgroup info"> <ul class="ul" id="t_EditAnItemFromTheServiceCatalog__ul_ywh_ynq_bq"><li class="li"><span class="ph uicontrol">Configure Variables</span>: Add or remove variables from an item.</li><li class="li"><span class="ph uicontrol">New Variable</span>: Create a new variable for the item.</li><li class="li"><span class="ph uicontrol">Configure Item</span>: Edit the item definition.</li><li class="li"><span class="ph uicontrol">Configure Client Scripts</span>: Edit the catalog client scripts for the item.</li><li class="li"><span class="ph uicontrol">Configure UI Policies</span>: Edit the catalog UI policies for the item.</li></ul> </div> </div> </div> </div> <div class="topic task nested1" id="t_CopyACatalogItem"> <h2 class="title topictitle2" id="ariaid-title3">Copy a catalog item</h2> <div class="body taskbody"><p class="shortdesc">Copy an item to create a full duplicate of the item, including the item details, attachments, variables, client scripts, and approvals.</p> <div class="section prereq p" id="t_CopyACatalogItem__prereq_n4g_svs_nsb"> <p class="p">Role required: admin</p> </div> <div class="section context"> <p class="p">Copying can be more useful than using the Insert function because the function only copies the item details.</p> </div> <ol class="ol steps" id="t_CopyACatalogItem__steps_vny_t5w_bq"><li class="li step stepexpand"> <span class="ph cmd">Open a catalog item form.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Use the <span class="ph uicontrol">Copy</span> button to create a new copy of a catalog item, named <span class="ph uicontrol">Copy of [item name]</span>.</span> <div class="itemgroup info"> <div class="note"><span class="notetitle">Note:</span> <ul class="ul" id="t_CopyACatalogItem__ul_cjq_5tf_mz"><li class="li">If you copy an active catalog item, the copy is also active. Consider deactivating the copy by clearing the <span class="ph uicontrol">Active</span> check box until your changes are complete.</li><li class="li">When you specify a table in the <span class="ph uicontrol">Relationship tables which should be part of the Copy Item Action. Table names should be comma separated</span> property in the <span class="ph menucascade"><span class="ph uicontrol">Service Catalog</span> > <span class="ph uicontrol">Catalog Administration</span> > <span class="ph uicontrol">Properties</span></span> page, the table records that have a reference to a catalog item are also copied. It is applicable only when you copy the catalog item using the <span class="ph uicontrol">Copy</span> UI action. Table names should be comma-separated without any spaces.</li></ul> </div> </div> </li></ol> </div> </div> </div> </body></html></div>