<h2>Assessments and Surveys</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Assessments and Surveys" /><meta name="abstract" content="The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system." /><meta name="description" content="The Assessments and Surveys application helps you create, send, and collect responses for surveys. 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When you activate and configure these features, you can create custom business logic, manage and secure data, and build alternate user interfaces.">Now Platform capabilities</a> > </div> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Assessments and Surveys</span></h1> <div class="body conbody"><p class="shortdesc">The <span class="ph">Assessments and Surveys</span> application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system.</p> <div class="section" id="assessments-surveys-landing-page__section_ix3_4gn_kmb"><h2 class="title sectiontitle">Get started</h2> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="assessments-surveys-landing-page__table_iwv_lpv_klb" class="table nav-card" frame="void" border="1" rules="all"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="assessments-and-surveys.html" title="The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system. Create questionnaires that you can assign to one or more users to assess their knowledge of any subject."><span class="ph">Explore</span> <img class="image icon" id="assessments-surveys-landing-page__image_wdk_m3v_b5b" height="60" src="../../../common/image/icon-explore.png" alt="Explore" /> <span class="ph">Learn about <span class="ph">Assessments and Surveys</span> concepts and features.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="../../survey-administration/concept/using-surveys.html" title="Survey administrators—users with the survey_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported."><span class="ph">Use surveys</span> <img class="image icon" id="assessments-surveys-landing-page__image_tgz_bpx_b5b" height="60" src="../images/request.png" alt="Use surveys" /> <span class="ph">Learn how you can use surveys.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="../../survey-administration/reference/survey-reference.html" title="Reference topics provide additional information about the forms, fields, and properties you use while working with surveys."><span class="ph">Surveys reference</span> <img class="image icon" id="assessments-surveys-landing-page__image_nnc_fpb_c5b" height="60" src="../../../common/image/icon-reference.png" alt="Surveys reference" /> <span class="ph">Get details about surveys, such as fields and properties.</span></a></p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="using-assessments.html" title="Before you create assessments, assign the assessment_admin role to the appropriate users in your organization and determine your objectives for the assessment."><span class="ph">Use assessments</span> <img class="image icon" id="assessments-surveys-landing-page__image_fkb_1qb_c5b" height="60" src="../images/request.png" alt="Use surveys" /> <span class="ph">Learn how you can use assessments.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="../reference/assessment-reference.html" title="Reference topics provide additional information about the forms, fields, and properties you use while working with assessments."><span class="ph">Assessments reference</span> <img class="image icon" id="assessments-surveys-landing-page__image_tdl_bqb_c5b" height="60" src="../../../common/image/icon-reference.png" alt="Surveys reference" /> <span class="ph">Get details about assessments, such as fields and properties.</span></a></p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="using-quizzes.html" title="You can use quizzes."><span class="ph">Use quizzes</span> <img class="image icon" id="assessments-surveys-landing-page__image_qtw_cqb_c5b" height="60" src="../images/request.png" alt="Use surveys" /> <span class="ph">Learn how you can use assessments.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="quizzes-reference.html" title="Reference topics provide additional information about the forms, fields, and properties you use while working with quizzes."><span class="ph">Quizzes reference</span> <img class="image icon" id="assessments-surveys-landing-page__image_g2h_2qb_c5b" height="60" src="../../../common/image/icon-reference.png" alt="Surveys reference" /> <span class="ph">Get details about quizzes, such as fields and properties.</span></a></p> </td></tr></tbody></table> </div> </div> </div> <div class="section" id="assessments-surveys-landing-page__section_epq_skg_1nb"><h2 class="title sectiontitle">Troubleshoot and get help</h2> <div class="p"><ul class="ul" id="assessments-surveys-landing-page__ul_zyk_3j4_qx"><li class="li"><a class="xref" href="https://community.servicenow.com/community/it-service-management" target="_blank" rel="noopener noreferrer">Ask or answer questions in the IT Service Management forum</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477" target="_blank" rel="noopener noreferrer">Search the Known Error Portal for known error articles</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/now?draw=case" target="_blank" rel="noopener noreferrer">Contact <span class="ph">Customer Service and Support</span></a></li></ul> </div> </div> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../administer/assessments/concept/assessments-and-surveys.html">Exploring Assessments and Surveys</a></strong><br /> The <span class="ph">Assessments and Surveys</span> application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system. Create questionnaires that you can assign to one or more users to assess their knowledge of any subject.</li><li class="link ulchildlink"><strong><a href="../../../administer/survey-administration/reference/r_SurveyManagementLandingPage.html">Surveys</a></strong><br /> With Surveys, you can create, send, and collect responses for basic surveys. If installed, you can also use the Survey widget to set up a survey within Service Portal.</li><li class="link ulchildlink"><strong><a href="../../../administer/assessments/reference/r_Assessments.html">Assessments</a></strong><br /> Use assessments to evaluate, score, and rank records from any table in the system.</li><li class="link ulchildlink"><strong><a href="../../../administer/assessments/reference/r_InstalledWithAssessments.html">Installed with Assessments and Surveys</a></strong><br /> Several types of components are installed with the activation of <span class="ph">Assessments and Surveys</span>.</li><li class="link ulchildlink"><strong><a href="../../../administer/atf-quick-start-tests/reference/quick-start-tests-survey.html">Quick start tests for Assessments and Surveys</a></strong><br /> Validate that <span class="ph">Assessments and Surveys</span> still work after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.</li><li class="link ulchildlink"><strong><a href="../../../administer/assessments/concept/c_Quizzes.html">Quizzes</a></strong><br /> Quizzes are questionnaires that you can assign to one or more users to assess their knowledge of any subject. The quiz functionality is built on the assessment engine and provides many of the same features as assessments and surveys.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../administer/service-administration/concept/c_ServiceAdministration.html" title="Configure settings for services that support business applications or the platform.">Service administration</a></div> </div> </div></body></html></div>