<h2>Knowledge base setup guide for knowledge admins and managers</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Knowledge base setup guide for knowledge admins and managers" /><meta name="abstract" content="After basic Knowledge Management setup is completed, you can set up a knowledge base for users to create and publish knowledge articles." /><meta name="description" content="After basic Knowledge Management setup is completed, you can set up a knowledge base for users to create and publish knowledge articles." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2022-08-04" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="set-up-knowledge-admin-user" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Knowledge base setup guide for knowledge admins and managers</title></head><body id="set-up-knowledge-admin-user"> <h1 class="title topictitle1" id="ariaid-title1">Knowledge base setup guide for knowledge admins and managers</h1> <div class="body refbody"><p class="shortdesc">After basic <span class="ph">Knowledge Management</span> setup is completed, you can set up a knowledge base for users to create and publish knowledge articles.</p> <div class="section"> <p class="p">Create multiple knowledge bases for different groups within your organization to share information within and between those groups. Create scoped knowledge bases to enable only application administrators to administer the knowledge bases and restrict unauthorized access to application-specific data.</p> <p class="p">Administrators create knowledge bases, and assign them to individual managers responsible for controlling the behavior and organization scheme of each knowledge base.</p> <p class="p">Each knowledge base contains knowledge articles that provide information for users, such as policy, release notes, or instructions for a task. Each knowledge base can also use a separate workflow for publishing and retiring articles.</p> </div> <div class="section"><h2 class="title sectiontitle">Requirements</h2> <p class="p">Role required: knowledge_administrator, knowledge_manager, or admin.</p> </div> <div class="section"><h2 class="title sectiontitle">Before you begin</h2> <dl class="dl"><dt class="dt dlterm">Determine the following requirements for each knowledge base that you want to set up:</dt><dd class="dd"><ul class="ul" id="set-up-knowledge-admin-user__ul_ml2_n2p_cw"><li class="li">Whether to create a scoped knowledge base? For more information, see <a class="xref" href="../concept/scoped-knowledge-base-administration.html" title="To protect knowledge bases containing sensitive articles, use a scoped knowledge base. Even system administrators and knowledge administrators can't administer scoped knowledge bases unless explicitly authorized through user criteria.">Scoped knowledge bases</a>.</li><li class="li">Who are the knowledge base managers that are responsible for approving articles?</li><li class="li">Who are the users and contributors for that knowledge base? Access for these users is defined through user criteria.</li><li class="li">What are the categories to be used to classify articles? Will users be able to create categories?</li><li class="li">Will users of the knowledge base be able to create new content?</li></ul> </dd></dl> </div> <div class="section"><h2 class="title sectiontitle">What to do</h2> <dl class="dl"><dt class="dt dlterm">Set up the knowledge base</dt><dd class="dd"><ol class="ol" id="set-up-knowledge-admin-user__ol_zwz_wq5_jw"><li class="li">Create the <a class="xref" href="../task/create-a-knowledgebase.html" title="Create a knowledge base to provide a self-service platform for users to store, share, and manage content. Configure knowledge bases into product or service categories and manage user access based on permissions. Customize workflows for publishing and retiring articles in the knowledge base.">knowledge base</a>.</li><li class="li">Set up which users can read, create, or edit knowledge articles by <a class="xref" href="../task/t_SelectUserCriteria.html" title="You specify user criteria for a knowledge base to control which users are granted access to read and contribute knowledge articles to that knowledge base.">selecting user criteria</a> for the knowledge base.</li><li class="li">Define the approval process for articles using <a class="xref" href="r_KnowledgeWorkflows.html" title="The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.">workflows</a>.</li><li class="li">Define the <a class="xref" href="../task/t_DefineAKnowledgeCategory.html" title="Each knowledge base has a hierarchy of categories that organizes the articles.">knowledge categories</a> that are needed for organizing articles in the knowledge base.</li><li class="li">If you want a <a class="xref" href="../task/t_CreateACustomKnowledgeHomepage.html" title="As a system administrator, you can create a module allowing users to open a knowledge homepage for a specific knowledge base or category.">custom knowledge homepage</a>, ask your <span class="ph">ServiceNow</span> administrator to create it.</li></ol> </dd></dl> </div> <div class="section"><h2 class="title sectiontitle">Next steps</h2> <p class="p">Let users in your organization know that they can start creating and searching articles in the knowledge base. For details, refer users to the <a class="xref" href="get-started-knowledge-end-users.html" title="After knowledge bases are set up, you can start searching and creating articles.">Knowledge Management guide for users</a>.</p> <p class="p">If you have the knowledge_manager role, there are many other tasks that you can perform to maintain the knowledge base. You can pin articles so they are featured prominently in the search results and on landing pages. You can also assign other users as managers of a knowledge base. For details, see <a class="xref" href="../concept/c_KnowledgeManager.html" title="Having multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.">Knowledge manager</a>.</p> </div> </div> </body></html></div>