<h2>Change flows</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Change flows" /><meta name="abstract" content="The Change Management Change flows provide a library of reusable actions and end-to-end implementations of the Change models provided in the base system." /><meta name="description" content="The Change Management Change flows provide a library of reusable actions and end-to-end implementations of the Change models provided in the base system." /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/task/configure-change-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/it-service-management/reference/r_ITServiceManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/c_ITILChangeManagement.html" /><meta name="DC.relation" scheme="URI" content="../../../product/change-management/concept/change-flow-actions.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2022-08-04" /><meta name="DC.date.modified" content="2022-12-09T10:00:04-08:00" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="change-flows" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Change flows</title></head><body id="change-flows"> <div class="breadcrumb"><a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. The ITSM solution can help increase your agents' productivity, resolve issues quickly, and improve user satisfaction. Also, powered by platform native AI, you can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise chatbot technology. The NOW Platform also provides users access to ITSM via mobile or web-portal interfaces.">IT Service Management</a> > <a class="link" href="../../../product/change-management/concept/c_ITILChangeManagement.html" title="The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.">Change Management</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Change flows</h1> <div class="body conbody"><p class="shortdesc">The <span class="ph">Change Management</span> Change flows provide a library of reusable actions and end-to-end implementations of the Change models provided in the base system.</p> <div class="p">You can use <span class="ph">ServiceNow®</span> <span class="ph">Flow Designer</span> to create, operate, and troubleshoot flows. <span class="ph">Flow Designer</span> is a single interface that provides:<ul class="ul" id="change-flows__ul_zsz_qqd_5vb"><li class="li">Natural language descriptions.</li><li class="li">Runtime information.</li><li class="li">Consolidated configuration.</li></ul> </div> <p class="p">The provided flows are read-only to ensure that they can be upgraded. To change the behaviour of these flows, make a copy of the read-only flow, and contact Support to deactivate the read-only flow. Deactivating the read-only flow ensures that the copied flow is the only version that is triggered.</p> <p class="p">By default, these Change flows are provided:</p> <div class="section" id="change-flows__section_dvz_dfd_kjb"> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="change-flows__table_vqs_3fd_kjb" class="table" frame="border" border="1" rules="all"><caption><span class="tablecap"><span class="table--title-label">Table 1. </span>Default Change flows</span></caption><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d469438e87">Flow</th><th class="entry cellrowborder" style="vertical-align:top;" id="d469438e90">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Cloud Infrastructure - Authorize</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process cloud infrastructure changes for approvals.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Emergency - Authorize</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process an emergency change that is in authorize state and is not on hold.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Emergency - Implement</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process an emergency change that is in the implement state.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Emergency - Review</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process an emergency change in the review state.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Implementation tasks</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process to create implementation and post implementation change tasks for change request and wait until completion.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Normal - Assess</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process a normal change that is in the assess state and is not on hold.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Normal - Authorize</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process a normal change that is in the authorize state and is not on hold.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Normal - Implement</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process a normal change that is in the implement state.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Standard</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process a standard change.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Standard - Implement</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process a standard change that is in the implement state.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e87 ">Change - Unauthorized - Authorize</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d469438e90 ">Process an unauthorized change for approvals.</td></tr></tbody></table> </div> </div> </div> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../product/change-management/concept/change-flow-actions.html">Change Management Flow Designer actions</a></strong><br /> Use <span class="ph">Flow Designer</span> actions as building blocks to handle the Change models and types. The flow actions are available under the <span class="ph">ITSM</span> spoke in <span class="ph">Flow Designer</span>.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/change-management/task/configure-change-management.html" title="You can configure various aspects of Change Management based on the specific requirements of your organization.">Configure Change Management</a></div> </div> </div></body></html></div>