<h2>Asset Management</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2024" /><meta name="DC.rights.owner" content="(C) Copyright 2024" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Asset Management" /><meta name="abstract" content="The ServiceNow Asset Management application integrates the physical, technological, contractual, and financial aspects of information technology assets." /><meta name="description" content="The ServiceNow Asset Management application integrates the physical, technological, contractual, and financial aspects of information technology assets." /><meta name="DC.subject" content="Asset Management" /><meta name="keywords" content="Asset Management" /><meta name="DC.relation" scheme="URI" 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content="2022-08-04" /><meta name="DC.date.modified" content="2022-08-04" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="c_AssetManagement" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Asset Management</title></head><body id="c_AssetManagement"> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Asset Management</span></h1> <div class="body conbody"><p class="shortdesc">The <span class="ph" id="eym_gpk_rx">ServiceNow®</span> <span class="ph" id="ovy_3pk_rx">Asset Management</span> application integrates the physical, technological, contractual, and financial aspects of information technology assets.</p> <div class="p">Asset management business practices have a common set of goals.<ul class="ul" id="c_AssetManagement__ul_gn5_b3h_w4"><li class="li">Control inventory that is purchased and used.</li><li class="li">Reduce the cost of purchasing and managing assets.</li><li class="li">Select the proper tools for managing assets.</li><li class="li">Manage the asset life cycle from planning to disposal.</li><li class="li">Achieve compliance with relevant standards and regulations.</li><li class="li">Improve IT service to end users.</li><li class="li">Create standards and processes for managing assets.</li></ul> </div> <p class="p">Most successful ITAM programs involve various people and departments, including IT, finance, services, and end users.</p> <p class="p"><span class="ph">Asset Management</span> and the <span class="ph">Configuration Management Database (CMDB)</span> are related, but have different goals. <span class="ph">Asset Management</span> focuses on the financial tracking of company property. Configuration management focuses on building and maintaining elements that create an available network of services.</p> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="../../../administer/mobile-my-asset/concept/mobile-my-asset.html">Mobile app for Hardware Asset Management</a></strong><br /> Use the <span class="ph">ServiceNow</span> Mobile and <span class="ph">ServiceNow</span> Agent apps to manage your assets.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/concept/c_ManagingAssets.html">Asset and CI management</a></strong><br /> Asset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/concept/c_AssetClasses.html">Asset classes</a></strong><br /> The default asset classes are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility. These general classes can be used to manage various assets.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/concept/c_CreatingFixedAssets.html">Create fixed assets</a></strong><br /> Fixed assets are containers that can hold multiple assets. Fixed assets are commonly tracked at the corporate level by a finance or accounting department, but may contain IT assets such as hardware and software.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/concept/c_FollowLifeCycleConsumbl.html">Consumables life cycle</a></strong><br /> Consumables are assets that are not tracked individually, but as a group of the same model.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/task/t_CreatingPreAllocatedAssets.html">Create pre-allocated assets</a></strong><br /> A pre-allocated asset physically exists, but is not yet a financial liability.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/concept/c_Stockrooms.html">Stockrooms</a></strong><br /> Stockrooms are places to which assets are assigned.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/concept/transfer-orders-asset.html">Transfer orders for Asset Management</a></strong><br /> Transfer orders move assets between company stockrooms.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/task/t_CreateATransferOrder.html">Create a transfer order for Asset Management</a></strong><br /> Create a transfer order in order to transfer assets from one location to the other.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/task/create-bulk-transfer.html">Perform bulk updates for transfer order lines</a></strong><br /> Update tasks for multiple transfer order lines at one go to streamline the transfer order process.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/reference/r_TransferOrderLineAssetTracking.html">Transfer order line asset tracking</a></strong><br /> As transfer order line actions are triggered, the stock information and states of any affected assets are updated. Consumables and non-consumables are tracked differently.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/task/t_AssetManagementProcess.html">Example Asset Management process</a></strong><br /> The best method for managing assets depends on business needs and how your business is organized.</li><li class="link ulchildlink"><strong><a href="../../../product/hardware-asset-management/concept/csdm-framework-for-ham.html">CSDM framework for HAM</a></strong><br /> <span class="ph">Common Service Data Model</span> (<span class="ph">CSDM</span>) is a standard and consistent set of terms and definitions to adopt across all <span class="ph">ServiceNow</span> products on the <span class="ph">Now Platform</span>.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/concept/itsm-sam.html">ITSM Software Asset Management</a></strong><br /> The software asset management features of the ITSM suite can be activated using one of the plugins in the feature table.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/reference/r_OrganizationManagement.html">Organization Management</a></strong><br /> The Organization Management application provides an easy way to perform such asset management tasks as updating users and adding vendors.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/concept/c_InstalledWithModelManagement.html">Installed with Model Management</a></strong><br /> <span class="ph">Several types of components are installed with Model Management.</span></li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/reference/r_InstalledWithAssetManagement.html">Installed with Asset Management</a></strong><br /> Several tables, user roles, UI policies, script includes, client scripts, and business rules are installed with Asset Management.</li><li class="link ulchildlink"><strong><a href="../../../product/asset-management/concept/domain-separation-asset-management.html">Domain separation and Asset Management</a></strong><br /> Domain separation is supported in <span class="ph">Asset Management</span>. <span class="ph">Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.</span></li><li class="link ulchildlink"><strong><a href="../../../administer/atf-quick-start-tests/reference/quick-start-tests-am.html">Quick start test for Asset Management</a></strong><br /> Validate that <span class="ph">Asset Management</span> still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.</li><li class="link ulchildlink"><strong><a href="../../../product/contract-management/concept/c_ContractManagement.html">Contract Management</a></strong><br /> Manage and track contracts with the <span class="ph">ServiceNow®</span> <span class="ph">Contract Management</span> application.</li><li class="link ulchildlink"><strong><a href="../../../product/procurement/concept/c_Procurement.html">Procurement</a></strong><br /> Procurement managers can use the <span class="ph">ServiceNow®</span> <span class="ph">Procurement</span> application to create purchase orders and to obtain items for fulfilling service catalog requests.</li><li class="link ulchildlink"><strong><a href="../../../product/product-catalog/concept/c_ProductCatalog.html">Product Catalog</a></strong><br /> The product catalog is a set of information about individual models. Models are specific versions or various configurations of an asset. Asset managers use the product catalog as a centralized repository for model information.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/it-service-management/reference/r_ITServiceManagement.html" title="The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. The ITSM solution can help increase your agents' productivity, resolve issues quickly, and improve user satisfaction. Also, powered by platform native AI, you can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise chatbot technology. The NOW Platform also provides users access to ITSM via mobile or web-portal interfaces.">IT Service Management</a></div> </div> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="domain-separation-asset-management.html" title="Domain separation is supported in Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.">Domain separation and Asset Management</a></li></ul></div> </div> </body></html></div>