MID Server installer.sh broken - Support and Troubleshooting

MID Server installer.sh broken Issue When users try to install midserver on a linux host using installer.sh,

It asks, 'Do you want to use proxy?'.

If they answer 'Y', they are asked about a proxy host name, port number, and username/password.

If users don't use a proxy username and password, the installer mandates those details and doesn't move forward without them.

Cause The installer.sh file mandates inputing proxy username and password and does not proceed otherwise. Entering empty string,space etc does not let you to skip this. Its common to have such configuration where proxy authentication does not require user/password.

Steps to Reproduce:

1. Try to install mid server using installer.sh with providing proxy hostname and port but withhold proxy username/password

2. Follow the below documentation to do mid installation https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/mid-server/task/t_InstallAMIDServerOnLinux.html#linux-silent-install

3. Make sure to use proxy host without credentials.

4. Installer will not allow user to proceed without proxy server credentials.

EXPECTATION: Here is to all proxy server without credentials as well.

Resolution The workaround is to modify the config.XML and to run the start.sh file to start the midserver. It has nothing to do with the installer.sh.

Please find my workaround below again.

You can download the zipped folder for midserver installation on linux devices and try to install it manually. For this: 1)Download the zipped folder 2)Create a new folder where you want to install the midserver 3) extract the zipped folder to the new folder location you want to install the midserver 4)To configure the MID Server manually, edit the config.xml(within the agent folder) file with a text editor such as WordPad: a)Find the element https://YOUR _INSTANCE.service-now.com" /> element and change the value to the URL of your instance. b)Enter the MID user credentials in the mid.instance.username and mid.instance.password parameters. By default, the MID Server, uses basic authentication for SOAP messages. The password value is also encrypted authentication. c)(Optional) Find the element and change the value for the MID Server name. d)Enter connection information for the proxy server. Remove the appropriate comment tags from the proxy configuration information. For example, you can configure these parameters: mid.proxy.use_proxy mid.proxy.host mid.proxy.port 5)Run the start.sh file to start the midserver