WBS of the project tasks in ServiceNow is not correct when the Project is imported from MS projects - Known Error

WBS of the project tasks in ServiceNow is not correct when the Project is imported from MS projects Description Importing projects created by MS Project into service-now instance breaks the WBS ordering. We have found that this issue will occur only once the customers upgrade their Microsoft Project’s version to 16.0.15128.20158 or later version.

Steps to Reproduce

1) import a ServiceNow project with tasks into the MS Project 2) create new tasks in the MS project 3) import MS Project back to the ServiceNow

Result: Order of tasks that were created in the MS Project are wrong in the ServiceNow. These tasks are put to wrong parent tasks

This issue addressed in Utah release.

Workaround This issue occurs only when Microsoft Projects app upgraded to a version equal to later than 16.0.15128.20158.

As a workaround, Users can save the Project to "MS Project 2007" format just before importing into Servicenow. Project File saved in "MS Project 2007" format will not have issues with the WBS when imported into the Servicenow.