Some software model with LUM unchecked is still showing up on License workbenchIssue For non-licensable product, when their norm_product & norm_publisher are correctly set to blank, they are not considered by reconciliation, so LUM should not even engage in this case. However, if there are any non-licensable product that has norm_product & norm_publisher populated on cmdb_sam_sw_install table, that means, if you find any records with the following query - https://<Instance Name>.service-now.com/cmdb_sam_sw_install_list.do?sysparm_query=norm_productISNOTEMPTY%5EORnorm_publisherISNOTEMPTY%5Ediscovery_model.norm_type!%3Dlicensable&sysparm_first_row=1&sysparm_view= Then, there are chances to have software models with LUM unchecked shown on the License workbench.ReleaseAnyCauseinstalls with non-licensable product that has norm_product & norm_publisher populated on cmdb_sam_sw_install table.ResolutionMake Sure you should not see any records in the following query results: https://<Instance Name>.service-now.com/cmdb_sam_sw_install_list.do?sysparm_query=norm_productISNOTEMPTY%5EORnorm_publisherISNOTEMPTY%5Ediscovery_model.norm_type!%3Dlicensable&sysparm_first_row=1&sysparm_view= This could be happen due to Data corruption issue. Please ask the customer to fix corrupted data found in the above link.Related Linkshttps://support.servicenow.com/kb?id=kb_article_view_popup&sysparm_article=KB0829843