Software lifecycle report not getting installs if the lifecycle full version is empty and DM full version is not empty - Known Error

Software lifecycle report not getting installs if the lifecycle full version is empty and DM full version is not empty Description Software lifecycle report not getting installs if the lifecycle full version is empty and DM full version is not empty

Steps to Reproduce

1. Create a lifecycle with no full version 2. Create a DM with full version and tie some installs to it, make sure the publisher, product, version, and edition, match the lifecycle 3. Generate report, see that install count on the report will be 0

Workaround Permanent fix will be provided as part of Problem record PRB1592963.

Workaround is to update the below lines in "SamLifeCycleUtils" script include.

Script Include: SamLifeCycleUtils https:// >.service-now.com/sys_script_include.do?sys_id=c4e266819cd21010f877553792eb5555

Below two queries need to corrected:

install.addQuery('discovery_model.norm_version', version) .addOrCondition('discovery_model.norm_version', 'STARTSWITH', version + '.') .addOrCondition('discovery_model.norm_version', 'STARTSWITH', version + ' '); install.addQuery('discovery_model.norm_full_version', fullVersion) .addOrCondition('discovery_model.norm_full_version', 'STARTSWITH', fullVersion + '.') .addOrCondition('discovery_model.norm_full_version', 'STARTSWITH', fullVersion + ' ');

they need to be updated to:

if (!gs.nil(version)) { install.addQuery('discovery_model.norm_version', version) .addOrCondition('discovery_model.norm_version', 'STARTSWITH', version + '.') .addOrCondition('discovery_model.norm_version', 'STARTSWITH', version + ' ');

} if (!gs.nil(fullVersion)) { install.addQuery('discovery_model.norm_full_version', fullVersion) .addOrCondition('discovery_model.norm_full_version', 'STARTSWITH', fullVersion + '.') .addOrCondition('discovery_model.norm_full_version', 'STARTSWITH', fullVersion + ' '); }