"View Block" in HR Agent Workspace is available but nothing happens when it is clicked on. - Known Error

"View Block" in HR Agent Workspace is available but nothing happens when it is clicked on. Description "View Block" in HR Agent Workspace is available but nothing happens when it is clicked on.

Steps to Reproduce

Hop to any Rome instance Open any knowledge block Click 'View Block' UI action Nothing will happen.

Check same UI action from backend knowledge block form and it works.

Workaround 1. Open a new file using a text editor like Visual Studio Code or Notepad.

2. Paste the following code in the new page:

true 72799ecde4d1ac5180318bc017e3d71f sn-knowledge-discussion-wrapper false sys_aw_renderer admin 2022-01-11 20:39:36 0b9ff328c3810110257c3a7ea940dd02 0 113909d3533223007d70ddeeff7b12a7 113909d3533223007d70ddeeff7b12a7 sys_aw_renderer_0b9ff328c3810110257c3a7ea940dd02 admin 2022-01-11 20:39:36 kb_knowledge_block 56a1aaa10f513300bb57f4a1ff767ede 6c8d4c7f5364330094fbddeeff7b125f 3. Save the file and name it "sys_aw_renderer_0b9ff328c3810110257c3a7ea940dd02.xml".

4. In the ServiceNow instance, navigate to any list/table. Right-click on any of the column headers in the list and select the "Import XML" option.

5. On the Import XML page, click the "Choose File" button and select the file we saved in Step #3.

6. Click the "Upload" button.

At this point, the fix should be uploaded to the instance and the behavior should be corrected.