NLU Workbench Model Train fails with error message ERR032: Solution version 1 not found for this solution - Known Error

NLU Workbench Model Train fails with error message ERR032: Solution version 1 not found for this solution Description For Out of box (OOB) NLU Models like Procurement Service Management Model, if there are any utterance in intent which are using Static (list) Vocabulary source, the Model Train from NLU Workbench fails with the error message "ERR032: Solution version 1 not found for this solution".

Steps to Reproduce

1: In navigator go to NLU Workbench -> Models

2: Select the model to train, i.e.: Procurement Service Management Model - English (Primary)

3: Click "View phase" button in Manage your model content

4: Click "Train model" button

5: Check Notification message with Error->ERR032: Solution version 1 not found for this solution

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

An admin in global scope can execute the workaround script below from System Definition > Scripts - Background:

function checkMlSolution(mlSolutionName){ var mlGr = new GlideRecord("ml_solution"); mlGr.addQuery('solution_name', mlSolutionName); mlGr.query();

if(mlGr.next()){ return true; } return false; }

var solutionName; var vocabGr = new GlideRecord("sys_nlu_vocabulary"); vocabGr.addEncodedQuery('type=static_lookup^solution_nameISNOTEMPTY') vocabGr.query();

while(vocabGr.next()){ solutionName = vocabGr.getValue("solution_name"); if(!checkMlSolution(solutionName)){ gs.info(" Updating Solution name to empty for vocabulary : " + vocabGr.getValue("name")); vocabGr.setValue("solution_name", ''); vocabGr.update(); } }

After that, it is necessary to retrain the NLU Model.