Notifications remove HTML formatting from mailto linksIssue When a notification generates a mailto link, the ${mailto:TEMPLATE_NAME} variable removes HTML formatting like bold or font colors and converts it to plain text. Expected: <a href="mailto:me@me.com?subject=Me&body=<b>ME</b>">Mail me</a> Actual: <a href="mailto:me@me.com?subject=Me&body=ME">Mail me</a>ResolutionThe RFC standard specifies that the body of a mailto link is intended for plain text only. It does not support rich formatting like bold text, tables, or colors (HTML or CSS).Related LinksFor more information, see the ServiceNow product documentation, Email templates W3docs: How to create mailto links RFC email standard: The mailto URI Scheme