Rome Patch 9a: Known Errors - Known Error

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Rome Patch 9a : Known Errors

This article presents notable known errors in Rome Patch 9a, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Rome Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0750004 PRB1320637 MID Server A MID Server upgrade that includes a new JRE version will overwrite the cacerts file KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0827747 PRB1408516 MID Server MID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable KB0864187 PRB1417416 Platform Runtime JVM that are locked on OCSPCheckedCertificateCache are not released, leading to import schedules taking exponentially longer KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB0955106 PRB1459050 Project Management Incident priority calculation does not work after a Paris/Quebec upgrade from a pre-Paris version KB0965271 PRB1505867 PDF Generation The font cache is occupying memory in the heap, which causes memory contention KB0996495 PRB1512640 Language and Translations Customised sys_ui_messages are overwritten after upgrade KB1124176 PRB1562005 Elastic Search Frequently accessing the dynamic field data of document index tables may cause performance issues KB1116926 PRB1566440 Service Catalog: Service Portal Widgets A slow query from the widget 'SC Category Page' (sc-category) getPopularItems() can cause outages KB1122544 PRB1568370 Service Mapping An out of memory exception can be caused when a regex calculation concat cmdb_running_process.property field to a string without limiting the length KB1156521 PRB1594463 Cloud Provisioning and Governance (CMP) When a Child account is retired the Master account and its resources are retired causing unintended data loss issues KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0780321 PRB1164902 Archiving Archive Destroy rule does not work when archived record is from a scoped application KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0717208 PRB1305469 Clone Issues Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0755203 PRB1350354 Core Platform Business Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated KB1124179 PRB1355818 Service Portal Accessibility issues in a reflow configuration with the merged main menu KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0793158 PRB1362706 Performance Analytics PA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available" KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793177 PRB1369986 Performance Analytics [waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content KB0786378 PRB1371559 Patterns The baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery KB0793317 PRB1373680 Project Portfolio Management Clicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form KB0827777 PRB1374360 Patterns The cmdb_ci_os_packages identifier is set to Independent causing packages to incorrectly be marked as duplicates KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0793928 PRB1377661 Performance Analytics [ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto' KB0866577 PRB1378161 Discovery Network Switch Pattern fails at various stages at SNMP provider on subsequent queries KB0794265 PRB1381710 Agent Workspace Related list columns in Workspace do not match the Workspace list view KB0962923 PRB1390309 Discovery Discovery and the Identification and Reconciliation Engine can create orphaned relationships where the parent/child sys ID is null, empty, or invalid KB0817433 PRB1390370 Discovery Direct activation of Pattern Designer [com.snc.pattern.designer] (before Discovery) causes missing records on the instance KB0994504 PRB1397822 Automated Test Framework ATF step 'Set Field Values' is not respecting Reference qualifier conditions. KB0963333 PRB1399491 Universal Request Issue with page route map "Standard Ticket Route" not showing up after upgrade on hi cloned test instance and customer cloned upgrade instance KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0830515 PRB1411582 Lists 'Uncaught TypeError: list.setOmitCount is not a function' error while loading or exporting the dashboard KB0858627 PRB1419577 MID Server The MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down KB0859518 PRB1425278 MID Server Windows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files) KB0860847 PRB1434743 Automated Test Framework ATF: Certain events generated by a test (like text indexing) can cause the test to hang KB0870572 PRB1437726 Human Resources Service Management WCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the context KB1002302 PRB1437870 Patterns [PERF] Discovery causes Instance crashes: large number of patterns are getting triggered and the discovery is getting cancelled. KB0870574 PRB1438756 UX Runtime [CSM agent refactoring]UIB app config -> client scripting for component isHidden property is not getting honored KB0870258 PRB1440122 Flow Designer Runtime value of date type is coming as datetime, when action executed in Flow. KB0863087 PRB1441582 Persistence The RR exclusion list causes replication breakage on RRs KB0868199 PRB1454368 Service Mapping Service Model's Blob Reaper is causing an exception KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0954619 PRB1460156 Software Asset Management Professional SCCM 2016 plugin has stopped collecting removed software information from SCCM, so installed software records are not getting deleted KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0963752 PRB1482482 Software Asset Management Professional Issue in the 'SamUserSubscriptionLicenseCalculator' script include KB1064739 PRB1483528 Scheduled Job Processing Job scheduler is clogged by interactive jobs because of leaked child jobs KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0959468 PRB1489024 MID Server In Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails KB0965731 PRB1491205 Agent Workspace Quebec Issue: The workspace form header UI actions cover the title KB0960483 PRB1491553 Flow Designer Sys_flow_log copies the entries from syslog tables created at the same time of the flow context without any relation KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB0962112 PRB1492161 Approvals Quebec Upgrade- Delays occur when opening the self-service 'My Approvals' page KB0993213 PRB1492353 Platform Licensing Inconsistencies with auto-calculation of per-user subscription allocation (System Entitlement) KB0961235 PRB1495080 Change Management The CAB Workbench does not show any historical agenda items for past CAB meetings after upgrading to Quebec KB0963581 PRB1502371 MID Server MID Server in Down state when using the Oracle Java JDK JRE version 11.0.10 or 11.0.11 KB0966459 PRB1502796 Dashboards and Home Pages IE - ITIL Homepage not displaying correctly (Customer Anthem for Outside in Testing) KB1004989 PRB1509016 Forms and Fields Screen readers (NVDA/JAWS) narrate entire 'Personalize List Columns' dialog information upon invoking 'Personalize List' KB0966769 PRB1509511 Service Portal The Service Portal widget input object is initialized instead of undefined when the widget is first loaded via 'spUtil.get()' KB1112572 PRB1509630 Service Catalog Business stakeholder is not able to add additional comments on requested items KB0998652 PRB1511165 Discovery Excessive run-time for scheduled job 'Clean up dangling references from sys_object_source' affecting Rome instance performance KB1005035 PRB1512733 Transaction and Session Management The 'Forgot Password' flow isn't working for users in scoped apps KB1123142 PRB1512736 Discovery The 'Error Manager - update counters' job runs too frequently given the impact of the related queries - Job frequency could be changed from 30 seconds to 1hour or higher. KB1080263 PRB1514008 Configuration Management Database (CMDB) Performance Issues with application services KB0994386 PRB1516423 Reporting [Wont Fix][Legacy WHTP] Multi-pivot report exporting fails intermittently - KB0995569 PRB1521761 MID Server ECC Sender can fail to insert inputs into the ECC queue, which blocks all inputs, and leaves the MID Server effectively in Down state KB0999528 PRB1525302 Flow Designer Users are unable to publish a flow with multiple nested subflows, and execution details are slow to load KB0999643 PRB1530918 Event Management Upgrade from Paris to Quebec and to Rome Patch 1 installs Event Management automatically KB1005975 PRB1535139 Forms and Fields g_form.setValue() is not working in Workspace forms when integer is passed KB0999154 PRB1535375 Human Resources Service Management Rome - Under certain circumstances, the Bulk Case Request creation in Rome fails with an error KB0999273 PRB1538125 MID Server MID server fails to check that the temporary upgrade process runs properly before shutting itself down, causing MID server to go down KB1119866 PRB1539950 Core Platform Activating the slushbucket 'Save' job results in the 'Created/updated' field's entry reading as 'System' KB1159442 PRB1541250 Event Management ServiceNow Event Management service (the health monitoring service) CIs are created multiple times KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1000156 PRB1541872 Service Portal 'Duration' variable format is changed to "days hh:mm:ss" after Rome upgrade. KB1113302 PRB1543878 Forms and Fields The card titles of 'My Tagged Documents' can't be accessed using the tab key on the keyboard KB1002879 PRB1544490 Currency Data integrity is broken between 'Currency' fields and 'fx_currency_instance' in recursive execution KB1001539 PRB1544679 Flow Designer A white screen appears when attempting to search for 'Set Flow Variable' KB1005283 PRB1545272 Authentication On Polaris page "Enable multi-factor authentication" the copy code button is not marked up properly for accessibility or screen readers KB1113579 PRB1546254 AI Search Glide Non-admin users are unable to search for catalog items or KB knowledges on SP using AI Search KB1119932 PRB1546435 Patterns Windows Server 2022 is classified as Computer instead of Windows Server KB1001745 PRB1547917 MID Server Before shutting down for an upgrade, MID server fails to confirm that the service user will be able to start itself again, or report the issue, leaving the MID Server in Status=Down (start.bat: OpenService FAILED 5. ) KB1002107 PRB1549217 AI Search License for feature RLI expired, AIS service can't be started KB1004969 PRB1552395 Agent Workspace In any Workspaces - When clicking on any link on a simple list component, there is an issue where records/any links are no longer clickable. KB1032498 PRB1555098 Software Asset Management Professional LUA: Limitation on the number of devices counted, ignoring devices with an empty 'last discovered' date, the job/script should be protected, and incorrect classification of custom PC extended tables KB1080252 PRB1555503 Next Experience Unified Navigation Associating an empty core style record to the Next Experience theme displays a white screen KB1116612 PRB1556045 AI Search Glide The 'glide.ui.polaris.ais_ready' property is in global scope and can't be toggled to from store app KB1112323 PRB1560794 Software Asset Management Professional The 'Ran for' field on reconciliation results displays incorrect data KB1123490 PRB1560832 Agent Workspace List action buttons in Agent Workspace are cached and not translated, as language isn't part of the cache key KB1116917 PRB1566404 Performance Analytics The data collection job fails on rotation tables that have the 'sys_created on' condition KB1124536 PRB1570136 Discovery Global IP exclusion doesn't work when calling the Discovery.discoveryFromIp() script include function KB1125178 PRB1570493 Persistence Online alter is not throttled which causes a delay for replication KB1117843 PRB1573869 Software Asset Management Professional Long reconciliation time due to SuiteEngine performance issues KB1123945 PRB1583698 Authentication - SSO Saml11 script include fails to load in java11 KB1123648 PRB1589945 Reporting Scheduled reports containing Chart Visualizations may produce the error "Export failed using AVP servers" with an empty PDF KB1157817 PRB1597897 Discovery After upgrading to San Diego, Azure tag changes still insert new cmdb_key_value with same key, rather than updating existing cmdb_key_value KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0598210 PRB658875 Authentication SubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render