Cancel Request button missing from Employee Centre Pro portal after Universal Request plugin was installed - Known Error

Cancel Request button missing from Employee Centre Pro portal after Universal Request plugin was installed Description Cancel Request button missing from Employee Centre portal after Universal Request plugin was installed

Steps to Reproduce

Pre req - Install "Universal request" Plugin

Hop to Rome instance Impersonate 'system admin' navigate to esc portal -->Open a new HR request(Benefit > Leave of Absence > Request Leave of absence) Submit the ticket You will not see 'Cancel request' button.

Workaround 1. Customise widget "HR Standard Ticket Actions" /sp_widget.do?sys_id=00d66f61530600101db6ddeeff7b1237

In server script at line 61 they can comment out the below if condition if (hrCase.universal_request) { return false; }

2. Deactivate the business rule "Prevent Cancel State for UR"

3. Add a state mapping to map the cancel state of HR case to the cancel state in UR.