Email content has "Please view this email in HTML to see the content"Issue The description and additional comment fields on incident record created by Inbound Email Action are not displaying email body content instead showing text "Please view this email in HTML to see the content." These emails triggering the Inbound Email Actions are coming from Splunk server.ReleaseSan DiegoResolutionUpon investigation, it was discovered that Splunk was sending multipart message with type multipart/alternative. Content-type text/html contained the actual message while text/plain contained following base64 encoded message which literally translated to "Please view this email in HTML to see the content." --===============5278757252138711414==Content-Type: text/plain; charset="utf-8"MIME-Version: 1.0Content-Transfer-Encoding: base64 UGxlYXNlIHZpZXcgdGhpcyBlbWFpbCBpbiBIVE1MIHRvIHNlZSB0aGUgY29udGVudC4=--===============5278757252138711414== As a workaround, suggested customer to use text/html content-type to populate incident description and comments instead of text/plain. var email_body = email.body_html.toString().replace(/(<style[\w\W]+style>)/g, "").replace(/(<([^>]+)>)/ig, ""); current.comments = "received from: " + email.origemail + "\n\n" + email_body; current.short_description = email.subject; current.description = email_body;