The user interface activities are not displayed in the duplicate tab when the identical case is opened in another tabIssue The tools and resources required to enhance customer case management are available through customer service management, which may be used in virtually any business or sector. The problem is that user interface (UI) actions do not appear in the duplicate tab when the identical case is opened in another team and saved actions are clicked. Steps to reproduce: Open any caseMake case state as Awaiting info by setting the message type as external info and clicking on send reply user interface (UI) actionDuplicate the tabNow click on retrieve case list action which would change the case to "in Progress" in tab 1Check tab 2 where list action is not clicked and we can find that send reply user interface (UI) action is not visibleResolutionUser interface (UI) activities appearing in additional tabs only when the form is refreshed is an anticipated behaviorIt differs from field modifications or activity history, which can be seen in duplicate tabs Refresh the second tab so that the user interface (UI) activity can be seen where the modifications are not made