Wrokspace Template popup showing old/cached dataIssue When using a template for an interaction or another record in workspace, you will see a popup when applying it as shown below: The issue here is when the very first template is added, the popup contents become cached. In these tests, the easiest way to find this issue is when the templates are changing the work notes. It will clearly show a timestamp and the user who is adding it. ResolutionThere is a PRB out to fix this issue - PRB1541824 As a workaround, you can add the following system property: Application: GlobalName: glide.ui.template_cache.enabledType: true | falseValue: false