Certain cmdb_sam_sw_install records have property: Active install (active): false and Deduplication processed (deduplicated): falseIssue Certain cmdb_sam_sw_install records have property: Active install (active): false and Deduplication processed (deduplicated): falseCauseLikely the Discovery Model on the Software Installations is not normalized / doesn't have normalized productResolution1. Normalize the discovery models for the affected installs. Make sure normalized product is present on discovery models2. Run "SAM - Deduplicate Install Table" scheduled jobRelated LinksSoftware Normalization Deep Dive