Rest call fails with error " java.security.cert.CertificateException: No subject alternative names present" when using MID server. - Support and Troubleshooting

Rest call fails with error " java.security.cert.CertificateException: No subject alternative names present" when using MID server. Issue Rest call fails may fail with the error " java.security.cert.CertificateException: No subject alternative names present" when using MID server.

Error in the agent logs:

SEVERE *** ERROR *** Operation XXXX failed with error: com.snc.process_flow.exception.OpException: Request not sent to uri= XXXX: org.apache.commons.httpclient.HttpException: java.security.cert.CertificateException: No subject alternative names presen

Release Any

Cause The issue is the certificate on the endpoint is not trusted by MID Server.

Resolution You can import the certificate by referring the following documentation below: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/edge-encryption/task/t_SetUpSecureSSLConnection.html

OR

On instance level:

Navigate to MID Server > MID Security Policy. create a new policy with the name {BASE URL Of the endpoint/ IP address of the endpoint}. Type is Overriden Host. Set the certificate check, hostname check, and revocation check to false. Make sure the Active field is true.