Catalog is not visible for authenticated users in Engagement messengerIssue When user logs in to the third party website and use engagement messenger to access the catalog item then, below error is show:Something went wrong. Click refresh to continue Steps To Replicate:1. Login to a product (third party module) as a user whose profile is not available in servicenow instance: xyz2. Try to access the catalog item available in the instance xyz from the other product via engagement messenger chatActual behavior: The user is not able to access the item.Expected behavior: Customer is expecting the user to be able to access the item from the engagement messenger even though he is not a user belonging to the instance xyz (where the item is configured/present).ReleaseSupported version with Engagement Messenger app installed.CauseConfiguration is incomplete.Resolution Attached a document which contains steps to enable a catalog for unauthenticated users in Engagement Messenger. Following these steps should solve the issue. Related LinksFeatures of Engagement Messengerhttps://docs.servicenow.com/bundle/quebec-customer-service-management/page/product/customer-service-management/concept/features-of-engagement-messenger.html Catalog feature configurationhttps://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-service-management/reference/catalog-feature-configuration.html