Wrong Standard Change Catalog displayed from Agent WorkspaceIssue When clicking in list view on Change Request the 'New' button, and selecting 'Standard', the wrong standard change catalog is displayed.CauseThis is caused by using a customized category other than OOB, under which all standard change templates are categorized.ResolutionThe OOB service catalog category with name "Standard Changes" is:/nav_to.do?uri=sc_category.do?sys_id=b0fdfb01932002009ca87a75e57ffbe9%26sysparm_view=item A new custom category named "Standard Changes" as well is present in this scenario, but Workspace redirects to the OOB one, hence templates are not visible.In case you want to use the custom category, modify the Workspace Record Types Selectors with the sys_id of the custom category created:/nav_to.do?uri=aw_record_type_selector.do?sys_id=ae6fd3bf233f33005912dc1756bf65d3%26sysparm_view=advanced