Related List of Software Installations Not Visible on Configuration Item Record in Default ViewIssue The user is unable to see the software installations tab in the related list on the Configuration Item (computer or server) in the default view. However, they are able to view the software installations tab when accessing the Configuration Management Database (CMDB) workspace view.CauseDue to view Rule: [OT User] cmdb_ci_computer which is Out of the box coming from CMDB CI Class Models. https://<your-instance>.service-now.com/nav_to.do?uri=sysrule_view.do?sys_id=173f3c9dc3a03010303167340440dd64ResolutionVerify whether the user has been assigned the roles "cmdb_ot_viewer", "cmdb_ot_editor", and "cmdb_ot_admin". If the user has these roles assigned, remove them. After removing the roles, the software installations tab should become visible in the related list when accessing the Configuration Item record.