Incident's Active is set to false when Incident state is Closed or CancelledSummaryIncident's Active is set to false when Incident state is Closed or Cancelled. this is to sync with other task extended records which don't need to take any further action from operation user side. This is expected OOB behavior and can be reproduced in any OOB instance. This is processed by the following business rule "mark_closed"https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=bf3f8917c0a8016400a867dc0794e8ad