'Delivery Time' specified on catalog items seems to be ignored - Support and Troubleshooting

'Delivery Time' specified on catalog items seems to be ignored Description Specified delivery time on a catalog item form is not being honored.

Release or Environment Supported release.

Cause Flow associated to the item (under Process Engine) is setting the delivery time on the RITM so, the time set on the catalog item form is not being considered.

Resolution Remove the flow configuration for delivery time so that the system will consider the delivery time defined on the catalog item form.

Additional Information https://community.servicenow.com/community?id=community_question&sys_id=60285a3ddb2bfb44d58ea345ca9619f2