How to request default admin password reset via Now Support Service CatalogSummaryServiceNow has created an automated workflow to support the default instance admin password reset process. Customers request default instance admin password reset via a Service Catalog item to create a Change, which is completed using end-to-end automation. Users with the customer_admin or partner_admin roles on Now Support can request the Admin Password Reset by following these steps: Login to Now SupportNavigate to Automation Store -> Service CatalogAdmin Password ResetChoose the instanceChoose the Temporary Password You will still be prompted to change the password after signing in to your instance.Password must be 8 charactersPassword must contain at least one uppercase characterPassword must contain at least one numeric characterPassword must contain at least one special character Click Submit A new change request is created and displayed automatically.Add people to the Watch list as necessary and click Update on the change record Default admin password reset process: For sub-production instances The request is processed via the automation immediately and after the successful completion an email will send with a confirmationIn case of any failure in the automated process, the change will be reassigned to the technical support queue for manual processing For production instances For the admin password reset of a production instance, additional approval is requiredThe approval task is created and sent to the primary customer administrator, primary support contact, and secondary support contact The approval is parallel, where if any of the approvers approve the task, the request is approved, and if any of the approvers reject the task, the request is rejected PS: Regulated Markets being a secure environment, the automated approval emails triggered from the Password reset catalogue change will NOT accept the response via email; hence, the email recipient (customer_admin) should log on to Regulated Market Support Portal to approve the request from the NowSupport change record. Email Approval Task on Support Portal If the request is submitted by an administrator who is not listed as a primary administrator of the account, the approval task is created and sent to the primary customer administrator, primary support contact, and secondary support contact.If the request is submitted by the Primary customer admin or primary support contact or secondary support contact, and approval task is created for the other 2 approvers( excluding requestor)If the request is created by the primary customer admin and the same individual is listed as primary and secondary support contact, a work note is added in the change and the change is re-assigned to CS - Admin assignment group.If Primary customer admin or Primary customer admin or Secondary support contact is not available for the company, the change is re-assigned to Customer Support group.The approval task must be marked as approved in order to complete the password reset process.The system will send 3 reminders (2 working days interval for each reminder) after which the request will be marked as canceledThe request will be processed automatically once the task is approved In case of any failure in the automated flow, the request will be re-assigned to Customer Support.