How to request default admin password reset via Now Support Service CatalogSummaryServiceNow has created an automated workflow to support the default instance admin password reset process. Customers can request a default instance admin password reset via a Service Catalog item to create a Change, which is completed using end-to-end automation. Users with the customer_admin or partner_admin roles on NowSupport can request the Admin Password Reset by following these steps: Sign in to NowSupport.Go to Automation Store -> Service Catalog.Select Admin Password Reset.Select the instance.Create a temporary password. You will still be prompted to change the password after signing in to your instance.Password must be 8 characters.Password must contain at least one uppercase character.Password must contain at least one numeric character.Password must contain at least one special character. Select Submit A new change request is created and displayed automatically.Add people to the Watch list as necessary, and select Update on the change record. Default admin password reset process For sub-production instances: The request is processed via the automation immediately and after the successful completion an email will send with a confirmation.In case of any failure in the automated process, the change will be reassigned to the technical support queue for manual processing. For production instances: For the admin password reset of a production instance, additional approval is required. The approval task is created and sent to the primary customer administrator, primary support contact, and secondary support contact.The approval is parallel, where if any of the approvers approve the task, the request is approved, and if any of the approvers reject the task, the request is rejected. Note: In Regulated Markets, which are secure environments, the automated approval emails triggered from the Password reset catalogue change will not accept the response via email. The email recipient (customer_admin) should sign on to Regulated Market Support Portal to approve the request from the NowSupport change record. Sample Email Sample Approval Task on Support Portal Additional considerations If the request is submitted by an administrator who is not listed as a primary administrator of the account, the approval task is created and sent to the primary customer administrator, primary support contact, and secondary support contact.If the request is submitted by the primary customer admin or primary support contact or secondary support contact, and approval task is created for the other two approvers, excluding the requestor. If the request is created by the primary customer admin and the same individual is listed as primary and secondary support contact, a work note is added in the change and the change is reassigned to the the Customer Support Admin assignment group.If the primary customer admin, primary customer admin, or secondary support contact is not available for the company, the change is reassigned to Customer Support group.The approval task must be marked as approved in order to complete the password reset process.The system will send three reminders (two working days interval for each reminder) after which the request will be marked as canceled.The request will be processed automatically once the task is approved.In case of any failure in the automated flow, the request will be reassigned to Customer Support.