User session expires even if the user is active on the Virtual Agent Web ClientIssue User session times out even if the user is active on Virtual Agent Web Client. See the screenshot below: ReleaseRome, San DiegoCauseThis is the expected behavior. Having an active conversation with Virtual Agent does not prevent the user session to expire. If the user does not perform any activities on the main interface such as portal page, native UI, etc., the session times out after the amount of the time defined in the "glide.ui.session_timeout" system property.ResolutionThis is the expected behavior. However, you can increase the value of the glide.ui.session_timeout system property to avoid session timeout.Related LinksSession activity timeout (instance security hardening)