Admins are navigating to dashboards.do instead of default homepage after installing Service Operations Workspace plugin - Support and Troubleshooting

Admins are navigating to dashboards.do instead of default homepage after installing Service Operations Workspace plugin Issue If you enable both Polaris Next Experience UI and the Service Operations Workspace (SOW) as an admin you are redirected to the dashboard.do page even if you set the system properties glide.login.home and glide.banner.image.url to now/nav/ui/home instead of the Next Experience home page.

Cause This is working as designed. According to the Service Operations Workspace redirection rule, it is configured that the admin will be redirected to "pa_dashboards_overview.do".

Resolution This out-of-box behavior can be altered through the following two options:

1. It is possible to disable complete SOW redirection functionality by setting active=false in the below screen record: /nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb3010965e070e9140dd4c

2. To retain SOW ITIL redirection logic then create a new implementation for the 'PolarisLandingPageTileProvider' scripted extension point, and code redirection logic accordingly: /nav_to.do?uri=sys_extension_point.do?sys_id=6f12f6f4c3c33010965e070e9140dd77

For the Platform redirection logic to apply (as per KB Article https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/administer/navigation-and-ui/concept/next-experience-admin-landing-page.html ), disable the UX Screen record: /nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb3010965e070e9140dd4c