The attachments are not getting copied when a problem is created from an Incident. - Support and Troubleshooting

The attachments are not getting copied when a problem is created from an Incident. Issue Attachments are not getting copied when a problem is created from an Incident.

Release Sandiego

Cause Using a Custom UI action called 'Create Problem'

Resolution The system property "com.snc.problem.create_from_incident.copy_attachments" may be set to false, should be true (sys_properties_0decba1a53323010f073ddeeff7b1238.xml).

https:// .service-now.com/nav_to.do?uri=sys_properties.do?sys_id=0decba1a53323010f073ddeeff7b1238

Ensure the instance has the "UI Action: Create Problem" and is "Active" (sys_ui_action_2f43c471c0a8006400a07440e49924c2.xml)

https:// .service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=2f43c471c0a8006400a07440e49924c2