<h2>Error :' File processing failed because of network issue. Please try uploading again' while attaching an attachment in the agent worspace</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>Issue observed while attaching an attachment as an agent in the Hr agent workspace.</li></ul></section></div><div ><h3 >Release</h3><section><ul style="list-style-position: inside;"><li>All</li></ul></section></div><div ><h3 >Cause</h3><section><ul style="list-style-position: inside;"><li>Records of type 'scope' in the 'Restricted caller access privileges'(sys_restricted_caller_access_list) which are in the 'requested' state can cause the error while attaching the attachment</li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li>Deleting the records of type 'scope' in the 'Restricted caller access privileges'(sys_restricted_caller_access_list) which are in the 'requested' state resolves the issue.</li></ul></section></div></article></div>