Item Designer pre-defined approvals are skippingIssue Non-administrators can build, maintain, and publish catalogue items with the help of the Service Catalog item designer. The problem is that when there are predefined approvals, the workflow skips the activity and does not create the approval for inactive users. Steps to reproduce: Create the catalog item in item designerCreate a variable as a line manager and set the default value as manager of the requested forNow create a predefined approval for the line managerTake a user with a manager who is disabled/inactive in the systemNow create a service request for the catalog item created aboveOnce the request has been raised it will not ask for the approval of the line managerCauseThe inactive user will not be receiving approvals, which is expected behavior in the Quebec releaseResolutionQuebec is an outdated version, upgrade to later editions Ensure that custom script's predefined approval should verify for the inactive users if the same Quebec version is used