System user accounts in ServiceNow: descriptions and use casesSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ServiceNow instances include several built-in system user accounts that support platform features and background processes. These accounts are not for human login and should not be modified unless instructed by ServiceNow documentation or Support. virtual.agentWhen a chat session starts, the system assigns it to the virtual.agent user before routing it to the queue. This is expected platform behavior. ml.admin and mlreport.userThese accounts support machine learning (ML) solution training jobs. Do not delete or disable these accounts if ML features are active on the instance. guestThe guest account stores settings for non-authenticated sessions, such as login page language preferences and public page inputs. This is expected platform behavior. miduserThis is the MID Server login account. To configure this account, see Create the MID Server user and grant the role in the ServiceNow documentation. sam.pa.jobs.schedulerThis account runs scheduled jobs for Software Asset Management (SAM). It uses the Performance Analytics (PA) module to populate SAM dashboard data. Do not delete or disable this account if SAM is active. sharedservice.workerThis account supports machine learning (ML) solution training. Keep this account active on any instance using Predictive Intelligence. For setup information, see Activate Predictive Intelligence in the ServiceNow documentation. soap.guestThis account handles unauthenticated SOAP web service requests. It has no roles but is restricted to web service access only. To configure access for unauthenticated SOAP requests, set the com.glide.soap.guest_user system property to allow the soap.guest account to process those requests. For related information, see KB1120383. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } KB1120383 Recommendation for sharedservice.worker, instance.sec.user, ml_report.user users