Blank Request Items are being created when an sc_task is updated.Issue When an sc_task is updated a blank RITM is created. CauseThe cause of this was two fold The SC_TASK was created with no associated requested_item. An "On Update" Business Rule was activated on the sc_task table which updates the associated request item. (function executeRule(current, previous /*null when async*/) { var gr = new GlideRecord('sc_req_item'); gr.addQuery('number',current.request_item.getDisplayValue()); gr.query(); gr.next(); gr.setValue('u_automation_required',true); gr.update(); })(current, previous); As the sc_task has no associated request_item the query cannot obtain the number and thus creates a new blank Request Item.ResolutionIt is not recommended to have sc_task records without an associated RITM. If your business process requires this then the above BR needs the condition Requested Item IS NOT EMPTY This will prevent it from running on updates to records in sc_task table where there is no associated RITM and thus the blank record is not created.