How to change Audio alert for Virtual AgentSummaryHow to change Audio alert for Virtual Agent.ReleaseAll supportedInstructions1. Navigate to System UI > Audio Files.2. Rename the file "sn_va_web_client_alert.mp3" to "sn_va_web_client_alert_old.mp3" and set Active = false.3. Create a new file called "sn_va_web_client_alert.mp3" and upload the required audio file.4. Clear cache and open instance in incognito window for change to take affect.Related LinksThis method will only change the alert sound for Virtual Agent, not for Agent in Agent Workspace. To change the alert sound for Agent in Agent Workspace, can be done from service channel record for chat. Please see the attached screenshot and refer to below documentation: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/advanced-work-assignment/task/awa-create-service-channel.html