Response template contextual side bar action not available for case typesIssue Response templates action is not available on the contextual sidebar as part of the CSM workspace for case types.ResolutionUpdate the Screen Condition for Response Template Screen to "parent.table=sn_customerservice_case^ORparent.table=sn_customerservice_task". https://<INSTANCE>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=8b7f80f553c3101043d7ddeeff7b12e8 In addition to this, Deactivate the Screen Applicability recordhttps://<INSTANCE>.service-now.com/nav_to.do?uri=sys_ux_applicability_m2m_screen.do?sys_id=55a2e7575300201043d7ddeeff7b1214 The Response Template should now be visible for cases and case tasks