The "Step based request fulfillment" flow is not closing the sc_request record - Known Error

The "Step based request fulfillment" flow is not closing the sc_request record Description 1. We have a flow "Step based request fulfillment" provided in OOB 2. The flow doesn't have Complete stage embedded in them. This causes the sc_request record to be in Open state even if the associated sc_req_item record is moved to Closed Complete state

Steps to Reproduce

1. Use any OOB instance. 2. Order the catalog item which uses the OOB flow "Step based request fulfillment".

3. Close the sc_req_item record. 4. Notice that when the sc_req_item record moves to Closed Complete state, the sc_request record still stays in active=true and state=open

Expected Behavior: The sc_request record should move to "Closed Complete" state and active = false. Actual Behavior: The sc_request record is still open.

Workaround Create a custom business rule with the following details to close sc_request record when the associated sc_req_item record is moved to Closed Complete state:

Table: Requested Item [sc_req_item]

When: after

Order: 1100

Update: true

Condition:

(current.stage=='service_fulfillment_process') && (current.state == 3 || current.state == 4 || current.state == 7)

Script:

(function executeRule(current, previous /*null when async*/) {

var sc_request = new GlideRecord('sc_request'); sc_request.addQuery('sys_id', current.request); sc_request.query(); if (sc_request.next()) { sc_request.request_state = 'closed_complete'; sc_request.state = 3; sc_request.stage = 'closed_complete'; sc_request.active = false; sc_request.update(); }

})(current, previous);