The user would see 'Applet not found. Please contact your system administrator.' error when trying to approve 'sc_request_item' record. Issue The user would see 'Applet not found. Please contact your system administrator.' error when trying to approve 'sc_request_item' record. Everything works fine if they try to approve 'sc_request' and 'change_request'.ReleaseMobileCauseThe probable cause of the issue is the below push notification content. https://instancename.service-now.com/sys_push_notif_msg_content.do?sys_id=d4f9a5a053d33300f18dddeeff7b1232 If the customer utilizes the above push notification content, the issue is seen. This behavior is documented in PRB1501344 but it is fixed in the ITSM Mobile Agent - v5.0.2 ResolutionIn the affected notification content, the requested table name was wrongly given. The table name is 'sc_req_item'. But 'sc_request_item' is used. To fix the issue, the customer should change the script in line no 4: 'sc_request_item': '204a39611b501010d4ee8778ec4bcb1f', it should be: 'sc_req_item': '204a39611b501010d4ee8778ec4bcb1f',