Now Mobile Virtual Agent cannot inherit profile picture and name from Virtual Agent in Service PortalIssue After following the documentation for Configure Virtual Agent for a ServiceNow mobile application, there may be a use case where an administrator wants to brand their Virtual Agent's name and profile, and for the name and profile to match in Service Portal and Now Mobile. The Virtual Agent screenshot from Service Portal uses the name "Emma" and a dog icon. In the Now Mobile screenshot it should say "Emma" instead of "Now Support," and it should show an image of a dog instead of a blank image. ReleaseRome and laterCauseThis is currently not possible. It was a feature in the past, but was removed due to the icon size affecting the toolbar.ResolutionSubmit or upvote an Idea for the Idea Portal, requesting the feature to configure/match the Virtual Agent Name and Profile Picture between Service Portal and Now Mobile apps. Introducing the Idea Portal on Now Community - why we did it and what's next?