Business rule "Replace variables in description fields" causes duplicate email records to send when an HR task is created - Known Error

Business rule "Replace variables in description fields" causes duplicate email records to send when an HR task is created Description The business rule "Replace variables in description fields" has current.update() which is not best practice and might cause recursive business rules. This will in turn trigger "HR Task assigned to me" notification twice causing duplicate emails to be sent.

See Prevent recursive business rules:

https://docs.servicenow.com/bundle/sandiego-application-development/page/script/business-rules/reference/r_HowBusinessRulesWork.html#d2579214e260

Steps to Reproduce

1. Create a new case or open an existing active case 2. Click on Add task related link and select a task template that has ${ in short_description 3. Select any active user having email ID in Assigned to 4. Click on Ready for Work UI Action 5. Navigate to Emails and notice duplicate emails getting triggered

Workaround In the BR "Replace variables in description fields",

1. Comment out the current.update() statement 2. Under When to Run tab, change When to 'before' from 'after'