Accept work item logic should throw error if work item is not assign to the current agent - Known Error

Accept work item logic should throw error if work item is not assign to the current agent Description The 'accept work item' logic should throw an error if the work item isn't assigned to the current agent.

Steps to Reproduce

Initiate a chat. Accept from the agent. Disconnect AMB when the work item card pops up. 3. Wait until the work item is timed out. 4. Click the Accept button. Fix verification steps: 1. Start the chat from the requester side 2. On the agent side after confirming the work item card shows up, go to the chrome performance tab and set the network throughput to 1kbps and CPU throttle to 6X slow 3. Wait for the work item to count down to 5 seconds and click the accept button 4. The acceptance should fail since when the accepted request reaches the server, the work item is already timed out. Before fix: The work item card disappear without any sign of the acceptance failure. After fix: The work item card will disappear and show an alert modal saying "An item in your inbox was assigned to another agent, so no action is needed." later in the workspace

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.