San Diego Polaris - Favorites item not showing up in the Menu - Known Error

San Diego Polaris - Favorites item not showing up in the Menu Description With Polaris UI enabled and many favourites existing when a user adds a new favourite it does not show up in the Favorites menu until the user logs out and in again.

Steps to Reproduce

As a prerequisite, please add 20+ items in favorites menu before reproducing the issue. The symptoms will be best visible if the Favorites menu is pinned. 1. Log on instance . 2. Impersonate admin user (make sure the admin user has 20+ items in Favorites menu). 3. Browse any page not already added in Favorites menu. 4. Add it to favorites. 5. Observe the item does not show up in favorites menu. 6. Also observe the Favorites menu is truncated. 7. End impersonation. 8. Impersonate admin user again. 9. Observe the item added to favorites menu in step 4 shows up now and the full list is displayed.

Expected behavior The recently added item should immediately show up in favorites menu.

Actual behavior The recently added item does not shows up in favorites menu as the menu gets truncated. Logging out and in again resolves the issue.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.